Customer Services Officers

Global Tech Solutions · Islamabad, Pakistan

FULL TIMEPKR391 – PKR670 / yr

Job Description

Global Tech Solutions helps businesses operate smarter and scale through flexible outsourcing, customer support, finance, accounting, and technology services. We build dedicated teams tailored to clients’ workflows and changing support needs. We are seeking Customer Services Officers for our Islamabad-based team to deliver responsive, professional customer experiences across communication channels.

In this role, you will:

Handle customer inquiries through inbound and outbound calls, live chat, and email, providing clear and accurate information.
Understand customer concerns, resolve routine issues, and escape complex matters to the appropriate team.
Support appointment setting, customer retention, and follow-up activities in line with client processes.
Record interactions, update customer information, and maintain complete and accurate case notes.
Meet service quality, response-time, and productivity targets while maintaining a courteous, customer-focused approach.
Coordinate with colleagues and supervisors to share feedback and improve support workflows.

This position suits a dependable communicator who can adapt to different client requirements, manage multiple conversations, and represent the company and its clients professionally. The role is based in Islamabad and is not designated as a remote position.

Job Specification

Strong spoken and written communication skills, with a courteous and professional telephone manner.
Ability to listen actively, identify customer needs, explain information clearly, and handle concerns calmly.
Experience or aptitude in customer service across phone, email, and live chat channels.
Good typing, data-entry, and record-keeping skills, including accurate documentation of customer interactions.
Basic computer proficiency and confidence learning customer support platforms, CRM systems, and office tools.
Ability to manage concurrent tasks, prioritize inquiries, and meet response and service-quality targets.
Sound judgment to resolve routine issues and escape cases appropriately.
Reliable attendance, teamwork, adaptability, and a customer-focused attitude.

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Company	Global Tech Solutions
Location	Islamabad, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR391 – PKR670 / yr

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Customer Services Officers

Job Description

Job Description

In this role, you will:

Job Specification