1st/2nd Line IT Support Engineer

Microbyte Solutions Ltd · Peterborough, England, United Kingdom

FULL TIME

Job Description

Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.

THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.

The role will include

Call-taking and immediate fixes (triage)

Pre-booked support tickets

Working with forward-thinking engineers and the latest technologies

On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)

Diverse customer-base and solution portfolio

Integration with a fast-paced, international team of people

Excellent, developed roadmap opportunities for clear progression

Role Specifics

Probation Period: 3 months

Working Hours: 08:45 – 17:30

Project work: Opportunities available

Transport: Must have a full UK driving license – pool cars available

Salary: Dependent on experience but based on a clear roadmap

Working Knowledge Required

PC, Mac + Windows Server (2016, 2019, 2022) Administration

Virtualisation Technologies (VMWare + Hyper-V)

Office 365 Administration (Exchange Online, Teams + SharePoint)

Printer Management + Administration

General Application Support (Office, Sage etc.)

Networking Concepts (DHCP, DNS, IP, NAT etc.)

Backup Management + Administration

Remote Support Tools

Active Directory + Azure AD Administration

Basic VoIP Understanding

For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.

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