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Showcare · Washington, District Of Columbia
Conference Housing Manager
Remote
We are looking for an experienced Conference Housing Manager to manage hotel room blocks and housing operations for association conferences and conventions across North America.
This is a specialized conference housing position, not a general event planning role. The ideal candidate has hands-on experience managing hotel room inventory, pickup, cutoffs, rooming lists, and hotel relationships across multiple events.
Intrigued?
You’ll run housing for association meetings that book tens of thousands of room nights across multiple properties and sub-blocks. Blocks that size move constantly, and pick-up rarely lands where the forecast said it would. Reading those patterns early, and adjusting before rooms are lost, is most of the job. You’re the one the client calls, and the one the hotels work with day to day. You’ll set the block strategy, keep the data behind it clean, and turn what’s happening into reporting a board can act on. Once the event wraps, you run the audit and reconcile the room nights the client uses to bill their hotels. There’s real room to work your own way here. If you have a view on how housing should be done, we want to hear it. And for clients who ask us to source their venue, that sits with this role too.
But WHAT will you be doing?
Core Responsibilities
1.
Room block management
Database management
Inventory management
Individual and group reservations management
Mitigate attrition, overbooking, cancellations, and security issues
Manage rooming lists and hotel incentives
2.
Client reporting and analysis
Pick-up, pace, and attrition risk reporting throughout the housing cycle
Housing flow analysis and post-event highlights reporting
Attendee housing surveys and result sharing
Process review and recommendations to the client
3.
Client relationship management
Serve as the client’s housing point of contact from kickoff through post-event close
Manage the hotel relationship on the client’s behalf, including partner letters, inventory confirmation, and issue escalation
Own the client communication cadence and escalation path
4.
Room sales management
Maximize pick-up and capture rate
Maximize potential to earn hotel incentives
5.
Post-event audit and reconciliation
Hotel audit and master account review
Reconcile audited room nights and confirm final billable volume
Deliver final pick-up and audit summaries supporting the client’s commission collection from hotels
6.
Project management
Stakeholder management
Scope, time, and budget management
Billing management
7.
Venue and site sourcing and selection
Source cities and venues for upcoming events
Secure the best concessions and returns for clients
Collect and present bid options to the client
Other
Prepared to travel mainly to the US and Canada, with the possibility of international travel, up to 15-20% of the year
Deliver onsite housing support when required by the client, acting as primary onsite point of contact for attendee housing inquiries and hotel liaison
Identify cost-saving opportunities
Ability to work evenings and weekends when required
Does this fit your profile?
Having exposure to events with room blocks at multiple properties & sub-blocks
Knowledge of hotel industry practices and trends
Knowledge of conference/convention venue sourcing and selection (asset)
Does this sound like you?
Excellent client services approach
Ability to lead and manage several projects simultaneously
Highly developed analytical mind, organized, detail-oriented, and strong ability to solve problems
Team-oriented
Tech savvy and comfortable with learning new technology
Excellent communication skills in both spoken and written English.
Thanks for learning about us and we look forward to doing the same with you!
Details
| Company | Showcare |
| Location | Washington, District Of Columbia |
| Type | FULL TIME |
| Niche | Full-time |