Delivery Network Coordinator

British Council · Islamabad, Pakistan

FULL TIME

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Pay Band: 4/H

Country/Location: Islamabad, Pakistan

Department: Exams

Contract Type: Indefinite Contract Local

No of Positions: 3

Closing Date: 16th November 2026

Role Purpose

The purpose of this role is to coordinate the effective, secure, and compliant delivery of exams and related operational activities across a country or location. The role ensures that all test-day and post-test operations including venue coordination, equipment readiness, materials handling, and test-day staff management meet global quality, security, and compliance standards.

Main accountabilities

The role is responsible for coordinating test-day and post-test operations in line with global Standard Operating Procedures (SOPs), security standards and regulatory requirements.

The postholder will oversee the sourcing, contracting and performance management of examination venues, suppliers and third-party delivery partners, ensuring compliance, operational readiness and value for money. They will coordinate the procurement, maintenance and availability of test-day equipment and materials, manage the secure handling and transportation of confidential examination materials, and lead venue inspections, readiness checks and operational risk assessments.

Working closely with venues, test-day staff and internal teams, the Delivery Network Coordinator will manage operational communications, staffing rosters, service issues and incident escalations to ensure smooth examination delivery. They will also support compliance audits, incident investigations and the maintenance of accurate operational records, working in collaboration with the Governance and Compliance team to uphold examination security and integrity.

The role includes managing supplier and venue contracts, purchase orders, payments and operational costs, while ensuring the effective use of resources. The postholder may also supervise Delivery Network Assistants, venue personnel and temporary test-day teams, supporting their training and development in operational procedures, security and compliance.

The ideal candidate will have experience in service delivery, operational coordination, venue and logistics management or a similar field. They will demonstrate strong organisational, problem-solving and stakeholder management skills, with the ability to manage competing priorities, address operational challenges and maintain high standards of compliance, accountability and customer service. A commitment to continuous improvement, operational efficiency and secure examination delivery is essential.

Role specific knowledge, skills and experience

Graduate
Minimum 2-3 years of experience (coordinating secure, regulated service delivery e.g. exams, logistics, events).
Proven ability to manage exams, venues, equipment, and logistics to strict security and quality standards.

Desirable

Lean Six Sigma qualification.

Condition of Employment

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

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