General Manager

Sophie's Cuban Cuisine · New York

FULL TIME$65,000 – $65,000 / yr

Job Description

General Manager Sophie's Cuban Cuisine

Reports to: Director of Operations / Chief Operating Officer

About the Role

At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride.

As a General Manager, you are the leader of your restaurant, responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking.

This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business.

Compensation & Perks

Salary: $65,000 – $70,000

A meal on us, with every shift

Opportunity to grow within a company that promotes from within

Clear growth path to roles such as District Manager and Director of Operations

Key Responsibilities

Team Leadership and Development

Recruit, hire, and develop team members aligned with Sophie’s culture

Create and manage schedules based on sales and labor targets

Provide real-time coaching and performance feedback

Build a strong team environment rooted in accountability and respect

Train staff on SOPs, food safety, and menu knowledge

Guest Experience & Hospitality

Lead a guest-first culture rooted in warmth and attentiveness

Resolve guest concerns with professionalism and care

Ensure consistency across all channels: in-store, takeout, delivery, and catering

Train team members on upselling and guest engagement

Financial Performance

Own and manage store P&L

Monitor labor, food cost, and operational expenses

Manage inventory, ordering, and vendor relationships

Maintain proper cash handling and reporting procedures

Operations Excellence

Ensure all opening, mid-shift, and closing procedures are followed

Maintain DOH compliance, cleanliness, and food safety standards

Oversee order accuracy, food quality, and speed of service

Ensure all digital platforms (Toast, Uber Eats, DoorDash, Lunchbox) are optimized and active

Leadership & Communication

Lead from the floor during peak hours

Conduct daily huddles and ongoing team communication

Develop assistant managers and future leaders

Make informed decisions balancing guest experience and operations

Brand Growth & Community

Represent Sophie’s Cuban within the local community

Monitor and respond to guest reviews

Support local marketing and promotional initiatives

Qualifications

5+ years of experience as a GM or Assistant GM in a high-volume restaurant

Strong leadership, communication, and hospitality mindset

Solid understanding of restaurant financials (P&L, labor, COGS)

Fluent in English (Spanish strongly preferred)

Experience with POS systems (Toast preferred)

ServSafe certified (or willing to obtain within 30 days)

Ability to lead in a fast-paced, high-volume environment

Availability

Must have open availability, including nights, weekends, and some holidays

Work Environment

This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment.

Why Sophie’s Cuban?

At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs.

If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community.

Apply today and lead one of New York’s favorite Cuban concepts.

Company	Sophie's Cuban Cuisine
Location	New York
Type	FULL TIME
Niche	Full-time
Salary	$65,000 – $65,000 / yr

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