Customer Support

Pinnacle Business Solutions · Karachi division, Pakistan

FULL TIMEPKR446 – PKR781 / yr

Job Description

Handle customer inquiries through calls, emails, live chat, and other communication channels.
Provide accurate information and timely solutions to customer queries and concerns.
Resolve complaints professionally while maintaining a positive customer experience.
Follow up on customer requests and ensure timely resolution.
Maintain accurate records of customer interactions and update the CRM system.
Coordinate with relevant departments to resolve customer issues.
Meet defined response times, service standards, and customer satisfaction targets.
Escalate complex issues to the appropriate team or supervisor when required.

Bachelor’s degree in Business, Marketing, Communications, or a related field.
1–2 years of experience in Customer Support, Customer Service, or a Contact Centre environment.
Excellent verbal and written English communication skills .
Strong problem-solving and interpersonal skills.
Customer-focused attitude with professional communication.
Ability to handle multiple customer interactions and work under pressure.

Fortune Tower 10th Floor Tower A Shahra-e-Faisal, P.E.C.H.S Block 6, Karachi

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