The Associate will provide operational and administrative support across core Registrar Office functions. This role assists with student enrollment, academic scheduling, grade processing, graduation audits, and day-to-day office administration. The position is designed to ensure smooth academic service delivery, maintain accurate student records, and support seasonal peaks in administrative workload.
Key Responsibilities
- Assist in carrying out assigned tasks in the core areas of the Registrar’s Office (RO), including:
- Enrolment and Course Scheduling Support
- Grade Processing and Academic Records Management
- Graduation and Degree Audit Operations
- Office Operations and General Support
- Perform operational, administrative, and logistical tasks assigned by the Registrar’s Office management across various departmental units.
- Assist in testing system updates and new workflow procedures within the Student Information System and document step-by-step operational procedures.
- Assist in front desk and helpdesk operations.
Knowledge & Skills
- Strong organisational skills and the ability to manage multiple tasks under strict deadlines.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in the Microsoft Office Suite, particularly Word and Excel.
- Data analysis skills and accuracy in data entry.
- Problem-solving skills, using institutional policies and procedures as a reference.
- Ability to work independently and collaboratively within a team.
Behaviours
- Demonstrates attention to detail and a commitment to accuracy in data entry and scheduling.
- Proactively seeks clarification and escalates issues to senior staff when required.
- Demonstrates a collaborative and responsive approach when working with team members, particularly during peak examination periods.
- Follow established procedures while adapting to changing priorities.
- Handles confidential information with discretion and maintains confidentiality.
Qualifications
- Bachelor's (Hons.) degree in Computer Science, Mathematics, Management/ Administration with IT or related analytical discipline from HEC recognized institution.
Experience
- At least 1-2 years of working experience in the academic/corporate environment.
- Familiarity with ERP or academic information systems.
This is a contractual position, with the contract subject to extension based on performance and thedepartment's requirements.
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