Content Writer

Insight Global · Stamford, Connecticut

FULL TIME

Job Description

Must-Haves

3+ years of professional writing experience

Bachelor’s degree or equivalent experience

Strong writing and editing skills with customer-facing content

Experience writing digital communications such as email, SMS, RCS, CRM, and automated-call messaging

Experience creating scripts and storyboards

Understanding of UX/product design principles and content design best practices

Ability to differentiate between copywriting and content design

Ability to maintain consistent brand voice, style, and tone across platforms

Strong stakeholder collaboration and communication skills

Ability to manage and pivot between multiple projects simultaneously

Exceptional attention to detail and ability to work independently

Familiarity with Microsoft Office, Figma, and JIRA or similar ticketing systems

Willingness to leverage AI tools such as Claude and Kiro

Plusses

Experience writing scripts specifically for video content

Agency or freelance writing experience

Experience working with CMS platforms

Experience creating cross-platform and personalized customer communications

Day-to-Day

Insight Global is seeking a Content Designer for a top telecommunications client. This candidate will join a collaborative content team focused on creating clear, engaging, and customer-centric communications across multiple platforms. The role will be approximately 60% communications modernization and 40% video content. The Content Designer will write, edit, and enhance customer-facing communications, including emails, SMS, RCS, CRM, automated-call messaging, and online support content, while helping transition existing communications into updated templates. They will partner closely with Support Content, Journey, Design, SMEs, and other stakeholders to simplify complex topics and create messaging that delivers the best possible customer experience. On the video side, this individual will develop and update scripts, create storyboards, and collaborate with Design to produce support videos and complementary support articles. They will become an expert in the client's brand voice and tone, ensuring consistency across digital communications, support articles, and video content while exploring opportunities for personalization. The ideal candidate is a strong, versatile writer who understands UX and content design principles, can effectively incorporate stakeholder feedback, and is comfortable balancing multiple projects in a fast-paced, highly collaborative environment.

Company	Insight Global
Location	Stamford, Connecticut
Type	FULL TIME
Niche	Full-time

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