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Green Key Resources · Port Washington, New York
Location: Long Island, NY
Full-Time
We are a fast-growing Long Island-based Managed Services Provider (MSP) seeking a motivated
Level 2 Help Desk Technician
to join our engineering team. This is an excellent opportunity for someone who enjoys troubleshooting technology, learning new systems, and working directly with clients in a fast-paced environment.
You will provide day-to-day technical support, perform onsite and remote troubleshooting, assist with infrastructure projects, and gain hands-on experience with modern cloud technologies. Every day brings new challenges and opportunities to expand your skillset.
Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
Exchange Online
Microsoft Teams
SharePoint Online
Intune
VLAN configuration and support
DHCP and DNS troubleshooting
Firewall and router diagnostics
Wi-Fi deployment and support
Configure and deploy new user workstations, hardware, software, and user accounts
Document support tickets, resolutions, and client environments accurately
Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
Deliver professional, customer-focused service during onsite client visits
Escalate advanced technical issues to senior engineers when appropriate
What We're Looking For
Strong knowledge of Microsoft 365 administration and support
Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
Familiarity with Active Directory and common business applications
Ability to independently troubleshoot hardware and software issues
Valid driver's license and willingness to travel to local client sites
Basic PowerShell scripting knowledge
Familiarity with Microsoft Entra ID (Azure AD)
Exposure to backup and disaster recovery solutions
Knowledge of endpoint security and cybersecurity tools
Details
| Company | Green Key Resources |
| Location | Port Washington, New York |
| Type | FULL TIME |
| Niche | Administrative and executive secretaries |