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Kelly Science, Engineering, Technology & Telecom · Phoenix, Arizona
Desktop Field Technician
Work schedule:
Monday–Friday, 9am-5:30pm
Shift:
First shift, Hybrid (4-1) after 1 month
Term:
Ongoing contract with option to convert
Reason for opening:
Contractor converted to FTE
About the position
Our client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You’ll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.
What you’ll do
Respond to help desk tickets and provide first- and second-level technical support.
Troubleshoot desktop and laptop hardware and software issues.
Support employee mobile devices, including phones, tablets, and laptops.
Procure, configure, and issue mobile phones to employees.
Enroll and manage mobile devices through a mobile device management (MDM) solution.
Troubleshoot mobile applications operating in a network environment.
Support audio/visual equipment in large conference rooms.
Perform mobile-device audits, including hardware inventory and usage reviews.
Use backup and restore tools such as Samsung Smart Switch or iTunes.
Create and maintain technical documentation, including system specifications and design information.
Participate in the after-hours and weekend on-call rotation.
Knowledge of mobile device support and mobile device management tools.
Excellent communication skills and the ability to support internal and external users.
Ability to safely lift up to 50 pounds.
Valid Arizona driver’s license and a clean driving record.
Ability to work evenings, weekends, holidays, or other irregular hours as required.
Details
| Company | Kelly Science, Engineering, Technology & Telecom |
| Location | Phoenix, Arizona |
| Type | FULL TIME |
| Niche | Full-time |