Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Divisions Maintenance Group · Cincinnati
Title:
Customer Support
Reports to:
Operations/Sales Leader
Department:
GTM
Cincinnati, OH
Work Order Support
Receive, review, and process facility-related service requests through shared inboxes and internal systems.
Create, update, and track work orders within the facilities management system.
Monitor open work orders and ensure relevant information, notes, and status updates are properly documented.
Assist with closing work orders and ensuring service documentation is complete.
Vendor Coordination
Coordinate with Account Executives to confirm scheduling, service delivery, and completion of assigned work orders.
Follow up with internal stake holders to obtain service updates or confirmation of completed work.
Route vendor questions or service issues to the appropriate internal contacts when necessary.
Escalate service issues or delays according to established procedures.
Operational Support
Review incoming requests to determine appropriate next steps and routing.
Follow established processes for request handling, work order creation, and issue escalation.
Assist with maintaining service responsiveness by ensuring requests are processed and documented accurately.
Support internal teams in maintaining visibility into service activity and work order status.
Administrative and System Tasks
Document communications, updates, and actions taken within internal systems.
Maintain accurate records related to service requests and work order activity.
Assist with related general administrative support.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
1-2 years of experience in administrative support, operations support, service coordination, or customer service roles.
Experience using work order management systems or ticketing platforms preferred.
Strong organizational and prioritization skills with the ability to manage multiple requests.
Strong attention to detail and ability to maintain accurate records.
Ability to follow established processes and procedures while maintaining service quality.
Ability to communicate clearly and professionally with internal teams and service providers.
Basic problem-solving skills and ability to evaluate requests and determine appropriate next steps.
Ability to document processes, requests, and updates accurately within internal systems.
Proficiency with email platforms and standard office software.
Ability to learn and utilize internal systems and technology platforms.
Ability to work independently while maintaining communication with the broader facilities team.
Professional demeanor with the ability to remain calm and effective when managing service requests.
Ability to manage the stress of a fast-paced environment.
Health, dental and vision coverage on day 1.
Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.
Details
| Company | Divisions Maintenance Group |
| Location | Cincinnati |
| Type | FULL TIME |
| Niche | Full-time |