Successful Client Service Representative directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.
Key responsibilities
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Handle customer inquiries, concerns and complaints professionally
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Process data entry and quotes
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Act as liaison between clients and internal departments
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Provide updates on repair status turnaround times
Requirements
Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
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Multi-task oriented with attention to detail
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Customer focused mindset – Problem solving abilities
Familiar with AS9100 and ISO Quality programs would be an asset
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Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
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Familiarity with Component Control/ Quantum operating system
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Service Representative.
Job Type: Full-time & Part-time
Expected hours: 40 per week
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance