Director of Patient Services

The Remedy Group · Elk Grove Village, Illinois

FULL TIME

Job Description

Director, Patient Support Services

This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

What You’ll Do

Lead and develop 4–8 Therapy Operations Managers and their teams

Oversee performance, productivity, quality, patient safety, and program scalability

Manage relationships with pharmaceutical manufacturers, providers, and health systems

Lead business reviews, performance discussions, and operational escalations

Establish KPIs and turn performance data into actionable improvements

Strengthen SOPs, workflows, staffing models, and operational processes

Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams

Present program updates and strategic recommendations to executive leadership

What You Bring

PharmD or active RPh licensure

Bachelor’s degree required; MBA, MHA, or related master’s preferred

1-8 years of progressive specialty pharmacy or complex therapy leadership

Experience managing managers and building high-performing teams

Knowledge of rare disease workflows, regulatory requirements, and accreditation standards

Strong manufacturer-facing, client-management, and executive presentation skills

Company	The Remedy Group
Location	Elk Grove Village, Illinois
Type	FULL TIME
Niche	Full-time

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Director of Patient Services

Job Description

Bachelor’s degree required; MBA, MHA, or related master’s preferred

Experience managing managers and building high-performing teams

CareTend, CPR+, or SPRx experience preferred