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Interactive Resources - iR · West Palm Beach, Florida
Northern Palm Beach County
Monday–Friday | 100% Onsite
$85-90k annually
We are seeking an
IT Support Team Lead
to provide hands-on technical support, troubleshoot complex issues, and assist with daily IT support operations. This person will serve as an escalation point for other technicians while helping ensure support tickets are handled efficiently.
The ideal candidate is a strong troubleshooter who takes ownership of issues, communicates well with users, and can work independently in a fast-paced environment.
Key
Provide Tier II and Tier III support for desktops, laptops, mobile devices, and business applications.
Troubleshoot Windows 10/11, Microsoft 365, Active Directory, VPN, networking, and connectivity issues.
Serve as an escalation point for more complex technical problems.
Monitor and prioritize support tickets to ensure timely resolution.
Support Microsoft Intune, device management, imaging, and workstation deployments.
Handle user account setups, permissions, onboarding, and offboarding.
Troubleshoot printers, mobile devices, conference room equipment, and other office technology.
Assist other technicians with troubleshooting and technical guidance.
Identify recurring issues and recommend solutions to improve IT support.
Maintain documentation and assist with IT upgrades and projects.
Required Qualifications
Knowledge of networking fundamentals, VPNs, and remote support tools.
Experience working with ticketing systems and managing multiple support requests.
Strong troubleshooting and problem-solving abilities.
Ability to work independently, prioritize tasks, and take ownership of technical issues.
Preferred
Associate's or bachelor's degree in IT or a related field.
Ideal Candidate
Someone who is technically strong, proactive, dependable, and enjoys helping people. We're looking for a hands-on problem solver who can handle escalated issues, support other technicians, and keep IT operations running smoothly.
Details
| Company | Interactive Resources - iR |
| Location | West Palm Beach, Florida |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $85,000 – $90,000 / yr |