Agentic AI Developer SME

TechPerm Incorporated · Towson, Maryland

FULL TIME

Job Description

Agentic AI Developer – Enterprise Health & Citizen Support Modernization

Join a mission-driven organization recognized as one of the greatest humanitarian programs ever created—serving millions of Americans in need every day. We are modernizing critical national services and transforming how the public interacts with government through next‑generation, AI-enabled customer experiences.

We seek an experienced Agentic AI Developer to enhance enterprise customer service and Interactive Voice Response (IVR) systems using cutting‑edge AI technologies.

You will design, build, and deploy intelligent conversational solutions that streamline complex workflows, elevate user experience, and improve service accessibility for the people who rely on these essential programs.

Primary Responsibilities

Develop Agentic AI capabilities to modernize IVR and contact center platforms
Build conversational agents with intent understanding, context retention, and multistep task execution
Integrate LLMs, NLP, speech technologies, and voice interfaces
Create APIs, microservices, and back‑end integrations connecting AI solutions to enterprise systems
Design agent orchestration workflows and automated decisioning
Integrate with leading IVR/contact center platforms (e.g., Amazon Connect, Lex, Genesys Cloud)
Optimize prompts, RAG pipelines, and agent workflows
Collaborate across engineering, architecture, and business teams to translate requirements
Implement security, privacy, authentication, and human‑in‑the‑loop mechanisms
Test, evaluate, and improve AI performance, accuracy, reliability, and latency
Support Agile practices, CI/CD pipelines, documentation, and code reviews
Ensure compliance with federal security, accessibility, and related standards

Basic Qualifications
Bachelor’s in a technical field and 12+ years of experience (or equivalent per contract)

· Strong software development skills (Python, JavaScript, Java, etc.)

· Experience building AI/ML or conversational AI applications

Familiarity with REST APIs, microservices, and enterprise integrations
Understanding of Agentic AI, orchestration, and workflow automation

· Experience with AWS, Azure, or GCP

Knowledge of NLP, ASR, TTS, and conversational technologies

· Agile development experience

· Strong analytical and communication skills

Ability to meet federal background/suitability requirements

Preferred Qualifications

· Experience with LangChain, LangGraph, Semantic Kernel, or similar frameworks

Hands‑on IVR/contact center development (Amazon Connect, Genesys Cloud, Twilio, etc.)

· Experience with enterprise LLM platforms (AWS Bedrock, Azure AI, OpenAI APIs)

Development of voice‑enabled AI agents and speech technologies
RAG, vector databases, semantic search
Experience with Lambda, API Gateway, Docker, Kubernetes, and serverless architectures
Prompt engineering, evaluation frameworks, guardrails, responsible AI
Integration with legacy federal systems
Knowledge of federal cybersecurity standards (NIST 800‑53, FISMA)

Company	TechPerm Incorporated
Location	Towson, Maryland
Type	FULL TIME
Niche	Software and applications developers and analysts

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