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Connect Search, LLC · Batavia, Illinois
Customer Service Representative
Company Overview
Our client is an established manufacturing and distribution organization providing specialized products and equipment to commercial and industrial customers. The company serves a diverse customer base and emphasizes dependable service, product quality, and efficient order fulfillment.
The organization is seeking an experienced Customer Service Representative to support daily customer operations, coordinate order fulfillment, and maintain strong relationships with existing and prospective customers.
Location, Compensation &
Batavia, IL
(Fully onsite)
Schedule: Monday–Friday, 8:00 AM–4:30 PM
50k-60k base salary
Position Overview
The Customer Service Representative will serve as an important point of contact for customers while supporting the administrative and operational activities associated with product orders.
Reporting to the Customer Care Manager, this individual will handle customer requests, coordinate order processing, manage returns and credits, maintain accurate pricing information, and communicate with internal departments to address fulfillment requirements.
The position also includes supporting existing customer relationships, identifying potential sales opportunities, maintaining e-commerce product information, and helping improve the company's customer service procedures.
The ideal candidate will bring prior customer service experience, strong organizational skills, and the ability to manage multiple requests within a busy manufacturing and distribution environment.
Key
Serve as a primary resource for customers seeking information about products, order status, availability, or account-related matters
Address incoming communications through telephone, email, online messaging, and direct customer interactions
Help customers identify appropriate products and resolve routine questions, involving management when additional assistance is necessary
Enter and maintain sales orders within the company's accounting and business management systems
Coordinate the administrative processing of returned merchandise, customer credits, and related adjustments
Review order information for completeness and accuracy before advancing requests through the fulfillment process
Maintain organized spreadsheets and system records supporting product availability and inventory information
Communicate with manufacturing and supply chain personnel to clarify delivery expectations, production constraints, and customer requirements
Monitor outstanding orders and proactively address potential fulfillment delays or inventory shortages
Support customer replenishment arrangements by maintaining information within designated customer portals
Review service activity to identify recurring issues involving response times, order accuracy, customer satisfaction, or backordered products
Maintain accurate customer-specific pricing and related commercial information within internal systems
Organize records associated with customer discounts, rebate arrangements, and pricing agreements
Contact current and prospective customers to identify additional product needs and potential business opportunities
Strengthen customer relationships through consistent communication, timely follow-up, and dependable service
Coordinate changes to product listings and other information appearing across online sales channels
Review e-commerce product records to help ensure descriptions, availability, and pricing remain current
Assist with customer communications and targeted email marketing initiatives
Follow established service procedures while recommending changes that could improve consistency and efficiency
Collaborate with sales, operations, production, and other internal teams to resolve customer issues
Participate in projects involving customer service improvements, system updates, and operational enhancements
Maintain clear documentation of customer interactions, order changes, and outstanding service matters
Support additional customer administration and operational assignments as business needs evolve
Previous experience within manufacturing, distribution, wholesale, or another product-oriented business environment is beneficial
Experience entering customer orders, processing returns, and coordinating account-related requests
Familiarity with inventory information, product availability, and order fulfillment procedures
Experience using QuickBooks, Sage ERP, or comparable order management and accounting systems is preferred
Proficiency with Microsoft Office applications, particularly Excel
Ability to develop positive working relationships with customers and internal colleagues
Strong organizational skills and attention to detail when handling orders, pricing information, and customer records
Comfortable managing multiple customer requests while maintaining accuracy and responsiveness
Ability to investigate service issues and identify practical solutions
Willingness to coordinate closely with production, warehouse, and supply chain personnel
Strong follow-through and ability to meet established deadlines
Comfortable learning new software applications and customer management platforms
Ability to work independently while remaining responsive to team priorities
Positive, professional attitude and commitment to delivering high-quality customer service
Interest in improving administrative processes and contributing to overall operational efficiency
Comfortable working in an office environment with occasional interaction with warehouse personnel
Details
| Company | Connect Search, LLC |
| Location | Batavia, Illinois |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $50,000 – $60,000 / yr |