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The AA · Basingstoke, England, United Kingdom
Job Description
Drivetech Team Leader – 6 month fixed term contract
Salary:
£33,187
Hours:
36.25 hours per week, with shifts between 07:30 - 18:15 Monday - Friday and 08:00 - 15:00 Saturday and Sunday. 1 in 4 weekends
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road and people safety at its core. As a Team Leader you’ll beresponsible for leading, developing and engaging a customer-facing team to achieve high performance across customer, commercial and people objectives
.
This is the job
As a role model of AA values and behaviours, the Team Leader actively fosters a culture of accountability, continuous improvement and collaboration. They drive performance by embedding effective performance management into everyday conversations, ensuring clear expectations, regular feedback and measurable outcomes.
The role requires an inspirational and motivational leader who coaches individuals and the wider team to reach their full potential. By strengthening capability, supporting business growth and championing customer excellence, the Team Leader creates an environment where both people and performance thrive.
What will I be doing?
Working in close partnership with Operations Managers and the Head of Department to contribute to and deliver strategic initiatives aligned to business priorities
Leading day-to-day team operations to achieve business objectives, fostering a culture of coaching, celebrating success and embedding performance management into everyday activity
Championing a “one and done” culture, driving high-quality customer conversations, ensuring regulatory and compliance requirements are fully understood and met, and continuously improving the end-to-end customer journey
Holding accountability for individual and team commercial performance, using structured performance management to support profitable business growth
Raising individual and team capability by facilitating robust personal development plans, unlocking potential and supporting succession planning and talent progression
Delivering agreed service level objectives through effective management of operational shrinkage and resource planning
Driving strong employee engagement through clear communication of strategy and direction, supported by effective recruitment, development, performance management, and proactive management of attrition and absence
Applying HR policies fairly and consistently, managing attendance, disciplinary, capability and probation processes in a timely, constructive and compliant manner
Using customer and business insight (MI) to analyse performance trends, identify root causes, and deliver measurable improvements through variance reduction
Maintaining accurate and timely records within management systems, including 1:1s, PDRs, coaching sessions, team briefs, absence and schedule adherence
Handling customer dissatisfaction effectively, resolving issues to improve outcomes, protect the brand and strengthen customer trust
A results-driven, goal-focused mindset with a strong desire to succeed
A solution-oriented, positive and forward-thinking approach
The ability to inspire, motivate and coach others to high performance
A strong customer focus with high standards of service and integrity
Self-awareness, flexibility and emotional intelligence
A collaborative team approach with high levels of resilience and energy
23 days annual leave plus bank holidays
Performance-related incentives, with earning opportunities increasing as you develop and become fully competent in the role
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1, plus 50% discount for family and friends
Discounts on AA products, including car and home insurance
Employee discount scheme giving you access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and more
Company-funded life assurance
Diverse learning and development opportunities to support your career progression
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
BasingstokeBusiness Unit: Customer Operations Compensation: up to GBP 33187 - yearly
Details
| Company | The AA |
| Location | Basingstoke, England, United Kingdom |
| Type | FULL TIME |
| Niche | tech |