Customer Support Representative II (Call Center / Tier 1 Technical Support)

Cube Hub Inc. · Johnston, Iowa

FULL TIME

Job Description

Job Title: Customer Support Representative II (Call Center / Tier 1 Technical Support)

Job

Location

Johnston, IA 50131 (100% Onsite)

Pay: $18.00/hr. - $19.50/hr. on W2

Duration: 24-month contract (with possible extension)

Shift: Mon–Fri | Any 8-hour shift between 7:00 AM–6:00 PM CST | Saturday: 8:00 AM–12:00 PM CST (as needed) | Occasional OT/Holidays.

Job Summary

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common calls include

General product questions, availability, compatibility

Ag, Residential and Commercial Turf, and Golf product issues/complaints

Warranty registration, and extended warranty coverage

Out of warranty assistance

Parts and publications lookups

Loyalty Rewards programs

Required Skills (Must Have)

Skills in interpersonal communications, negotiation, and conflict resolution.

Excellent written and verbal communication skills

6+ months experience with customer service/support experience.

Proficiency with Microsoft Office products

High comfort level and experience with consumer software applications.

Strong computer, research and troubleshooting skills.

Ability to work support hours and occasional holidays to support the business.

Retention Bonus:

Offered after 6, 12, and 24 months of employment.

Pay Increases:

Offered based on 6, 12, and 24 months of employment.

Important Note:

Retention bonuses and pay increases are subject to review and may be forfeited if the candidate does not complete the assignment or ends it early.

Company	Cube Hub Inc.
Location	Johnston, Iowa
Type	FULL TIME
Niche	Full-time

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