Head Waiter / Waitress

Oetker Hotels · City of Westminster, England, United Kingdom

FULL TIME

Job Description

We have an exceptional opportunity to join our Lanesborough Grill Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Lanesborough Grill

Our reimagined flagship restaurant is home to Executive Chef Shay Cooper’s modern and innovative British cookery, with a focus on seasonal produce from around the country. A richly decorated dining room, naturally illuminated during the day by a domed glass roof while seductively aglow under softly lit chandeliers in the evening, The Lanesborough Grill offers a truly memorable dining experience.

Candidate Profile

You will be an exceptional team player and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable dining experience. You will communicate effectively between your team, the Kitchen brigade and the Restaurant management. This is an ideal opportunity for someone with fine dining experience to progress their career within a highly recognized Food and Beverage establishment.

Key

Requirements

The ideal candidate would be able to demonstrate the following attributes

Previous experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable
Excellent command of the English language and a second language would be preferred
Immaculate grooming standards.

· Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including

Financial Wellbeing

Season ticket loan
Enhanced Pension Scheme
Life Insurance
Complimentary dry cleaning
Safety shoes
Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

Complimentary meals on duty
Cycle to Work scheme
Flu vaccinations
Discounted chiropodist and massage treatments
Substantiality initiates
Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
EAP – Employee Assistance Programme

Career Growth & Personal Development

Internal transfer and promotion opportunities
Cross-departmental exposure
Partnered with industry-leading training providers
Internal learning gateway
Free access to e-learning platform offering job-specific training and personal growth courses

· Subsidised professional qualifications and certified training programmes

Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

Award programmes throughout the year with generous prizes
Long service awards
Preferential room rate at The Lanesborough for you and your family
50% discount on F&B and Club & Spa treatments
Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Company	Oetker Hotels
Location	City of Westminster, England, United Kingdom
Type	FULL TIME
Niche	general

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