Order Management Executive

Last Updated 1 016 Nishat Chunian Group · Lahore, Pakistan

FULL TIMEPKR446.4 – PKR781.2 / yr

Job Description

Process and dispatch online orders accurately and within SLA
Manage omnichannel fulfilment flows — ship-from-warehouse, ship-from-store, and click-and-collect (in-store pickup)
Keep inventory synced and accurate across the online store and retail branches through the connected system (Odoo / Trade Unleash)
Book shipments and coordinate with couriers (TCS, Leopards, BlueEx, Trax, and others) for both COD and prepaid orders
Track dispatches, resolve delivery exceptions, and keep customer support updated on delays
Process returns and exchanges back into unified inventory, including cross-channel returns
Allocate stock sensibly between online and retail to prevent overselling and stockouts
Support COD reconciliation by matching courier remittances against dispatched orders
Generate load sheets, packing slips, and courier manifests; maintain clean dispatch records
Maintain fulfilment SLAs, dispatch accuracy, and a tidy, organized workflow during peak and sale periods

1–3 years in ecommerce fulfilment, warehouse operations, or retail order processing
Solid understanding of order processing, dispatch, and courier booking in Pakistan
Comfortable working with Shopify and an inventory / order management system
Detail-oriented and accurate — good with numbers, SKUs, and stock counts
Able to stay calm and organized in a fast-paced dispatch environment
Basic Excel / spreadsheet skills for tracking and reconciliation

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Company	Last Updated 1 016 Nishat Chunian Group
Location	Lahore, Pakistan
Type	FULL TIME
Niche	general
Salary	PKR446.4 – PKR781.2 / yr