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Creature Comforts · Tunbridge Wells, England, United Kingdom
We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.
Our purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.
We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.
As a Veterinary Surgeon at Creature Comforts, you will be responsible for delivering high-quality clinical services within your practice alongside your Clinical Director and veterinary team. You will be passionate about delivering the best possible outcomes for patients, clients, and colleagues, and you will have the communication skills and clinical judgement to make that happen. You will report to the Clinical Director and are expected to be proactive about your own professional development.
Key
Clinical Excellence
Deliver high-quality patient care across consultations, surgery, and case management
Work alongside the veterinary and nursing teams to deliver a quality service efficiently
Conduct self-audits of outcomes and proactively seek opportunities to improve in collaboration with your line manager
Maintain clinical standards in line with RCVS requirements and Creature Comforts protocols
Contribute to clinical audits, quality improvement initiatives, and patient safety reporting (VetSafe)
Ensure CPD requirements are met and share learning appropriately with the wider team
Client Care and Member Experience
Deliver an outstanding client experience through clear, empathetic communication at every interaction
Obtain informed consent, provide fee estimates, and communicate treatment plans and diagnostic results in a timely manner
Build strong, positive relationships with clients, understanding and valuing the Creature Comforts membership model
Monitor and contribute to the practice earning positive reviews via Google, Trustpilot, and NPS, actively seeking client feedback and acting on it
Team and Culture
Communicate clearly and collaborate effectively within the veterinary and practice teams
Actively engage with formal appraisals and informal development conversations
Champion development in others, coaching and mentoring where appropriate
Ensure practice-wide communications and protocols are read and adopted promptly
Raise suggestions or concerns through appropriate channels
Create a collaborative clinical environment, working seamlessly with your veterinary colleagues on cases through active case discussion, support, and a unified clinical approach
Financial and Regulatory Compliance
Understand and support correct charging, use of preferred products, and financial contribution to practice performance
Respond to clinical elements of complaints promptly and in line with the complaints escalation process
Comply with all relevant legislation, HR policies, GDPR, and Health & Safety requirements
Essential
At least 2 years' proven experience as a veterinary surgeon in first opinion practice
Desirable
Experience in an RCVS-accredited practice
Leadership or mentoring experience
Essential
BVSc/BVM&S or equivalent
MRCVS, or eligible to register
Desirable
A certificate or AVP in a clinical discipline
Knowledge
Essential
First opinion small animal clinical practice
The RCVS Code of Professional Conduct and CPD requirements
Clinical governance and patient safety principles
Desirable
Experience with a practice management system, such as Provet Cloud
ECC (emergency and critical care) experience
Skills and abilities
Essential
Confident with routine surgery and consultations
Strong clinical judgement
Excellent verbal and written communication
An evidence-based approach to medicine
Desirable
Advanced clinical skills
Dental radiography
Basic ultrasound
Personal qualities
Essential
Self-motivated and committed to continuous learning
A team player with a collaborative mindset
Professional, empathetic and calm under pressure
Integrity and honesty
Desirable
An entrepreneurial spirit
Interest in contributing to practice development, especially if you'd like to help shape a new clinic from the start
What We Offer
200 hours' annual leave plus bank holidays, and your birthday off after one year's service
Salary sacrifice pension scheme (5% employee, 3% employer contribution)
£1,500 CPD allowance and 5 days of dedicated study leave
Access to our healthcare incentive after one year of employment
Genuine career progression as we grow across London and beyond
A supportive, inclusive culture where your development is taken seriously
Regular team and company social events
Upon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time
The opportunity to be part of something genuinely different in veterinary care
Employee Assistance Programme and Mental Health First Aiders
Free snacks and lunch in clinic
Monthly peer recognition schemes
Celebrating clinic milestones
Equal Opportunities
At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Details
| Company | Creature Comforts |
| Location | Tunbridge Wells, England, United Kingdom |
| Type | FULL TIME |
| Niche | tech |