Inbound Retention Executive (Customer Support)

Primebpoandtelecommunications · Saddar, Pakistan

FULL TIMEPKR502 – PKR725 / yr

Job Description

PRIME BPO is seeking motivated, customer-focused, and confident Inbound Retention Executives to join our growing MedAlert Campaign.

Rawalpindi

Customer Services

On-site

Job Overview

Mid level

Job Timings

Any

Last Date to Apply

August 16, 2026

PRIME BPO is Hiring – Inbound Retention Executive (MedAlert Campaign)

On-Site | Night Shift | Rawalpindi

PRIME BPO is seeking motivated, customer-focused, and confident Inbound Retention Executives to join our growing MedAlert Campaign. This is a full-time, office-based opportunity for individuals with strong communication skills and a passion for customer retention and relationship management.

Position Details:

Position Title: Inbound Retention Executive – MedAlert Campaign

Job Type: Full-Time

Work Mode: On-Site (Office-Based)

Shift: Rotational Shift (24/7 Coverage)

Location:

Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities:

Handle inbound customer calls for the MedAlert campaign.
Assist customers with account-related inquiries, billing concerns, and service-related questions.
Identify customers who may be considering cancellation and implement effective retention strategies.
Build rapport with customers through empathy, professionalism, and active listening.
Address customer objections confidently while highlighting the value and benefits of MedAlert services.
Meet and exceed daily, weekly, and monthly retention targets.
Maintain accurate records of customer interactions in the CRM system.
Ensure compliance with campaign guidelines, company policies, and data security standards.
Collaborate with team leaders and colleagues to improve retention performance and customer satisfaction.

Required Qualifications (Mandatory Requirements):

Minimum 6 months of experience in a BPO, customer service, retention, or call center role.
Excellent verbal communication skills in English.
Strong active listening and customer handling abilities.
Regular students are not eligible to apply.

Why Join PRIME BPO?

Competitive Basic Salary
Uncapped Performance Bonuses
Additional Incentives & Rewards
Training Allowance
Medical Benefits
Gym & Salon Membership
Free Meals, Coffee & Tea
12–16 Paid Leaves Annually
Professional Growth & Career Advancement Opportunities

For More Information:

If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in with confidence and become part of PRIME BPO as Inbound Retention Executive.

#J-18808-Ljbffr

Company	Primebpoandtelecommunications
Location	Saddar, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR502 – PKR725 / yr

Explore 1M+ Live Opportunities.