Customer Service Specialist

Witan Search · London, England, United Kingdom

FULL TIME

Job Description

Summary

Join a fast-paced, collaborative Customer Service team where you'll play a central role in shaping a seamless customer journey. You'll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.

Our Client

A global leader in advanced engineering and precision manufacturing solutions, this organisation develops high-performance technologies that support industries such as automotive, aerospace, and general engineering. With a strong focus on innovation, sustainability, and continuous improvement, they partner closely with customers to solve complex technical challenges and drive productivity.

Operating across more than 75 countries with a highly skilled international workforce, they combine deep technical expertise with a customer-first mindset. Their culture is built around collaboration, curiosity, and responsibility, creating an environment where people are encouraged to develop, contribute ideas, and make a tangible impact on both customers and the wider industry.

Responsibilities

Act as a key point of contact for customers, delivering responsive and high-quality service
Collaborate closely with Sales Engineers and Account Managers to support customer needs
Prepare quotations in coordination with sales teams and suppliers
Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
Handle escalations and resolve issues efficiently in line with procedures
Maintain accurate CRM and ERP data and customer records
Support procurement activities, including purchase orders and supplier follow-ups
Assist with warehousing tasks such as picking, packing, and dispatch when required
Contribute to continuous improvement and operational efficiency initiatives

Must-Haves

· Strong customer service or order management experience in a B2B environment

· Excellent communication and relationship-building skills

High attention to detail and strong organisational ability

· Confidence working with CRM/ERP systems and data accuracy

Nice-to-Haves

· Experience in manufacturing, engineering, or technical product environments

Exposure to supply chain, logistics, or procurement processes
Familiarity with e-commerce or digital ordering platforms

What's in it for you

?

Opportunity to work in a global, innovative engineering environment
Supportive, team-oriented culture built on collaboration and curiosity
Strong focus on development, continuous improvement, and learning
A role where your work directly improves customer experience and business performance

Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Customer Service Specialist

Job Description

Responsibilities

Must-Haves

· Strong customer service or order management experience in a B2B environment

· Excellent communication and relationship-building skills

· Confidence working with CRM/ERP systems and data accuracy

Nice-to-Haves

· Experience in manufacturing, engineering, or technical product environments

Company	Witan Search
Location	London, England, United Kingdom
Type	FULL TIME
Niche	sales

Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Customer Service Specialist

Job Description

Responsibilities

Must-Haves

· Strong customer service or order management experience in a B2B environment

· Excellent communication and relationship-building skills

· Confidence working with CRM/ERP systems and data accuracyNice-to-Haves

· Experience in manufacturing, engineering, or technical product environments

· Confidence working with CRM/ERP systems and data accuracy

Nice-to-Haves