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Glocap · New York
IT Support Technician
New York, NY (with the ability for occasional travel)
HOURS: 8:30am – 5:30pm (with general flexibility to address issues off hours)
OFFICE
4–5 days in office
COMPENSATION: $80–120K base + generous benefits
BACHELOR'S
Required
Responsibilities of the IT Support Technician:
-Ensuring that the company's daily IT operations run smoothly
-Managing and resolving all support requests in a structured and efficient manner
-Handling support issues via phone, email, and in person
-Providing technical support across the entire organization
-Serving as the primary liaison with the company's external IT provider, coordinating support requests and ensuring timely resolution of technical issues
-Assist with technical setup of meetings
-Perform ad hoc IT tasks and projects
Requirements of the IT Support Technician:
-2–5 years of relevant experience in IT support
-Strong customer service skills
-Team-oriented, collaborative, and positive attitude
-Responsible, reliable, punctual, and flexible
-Experience with SharePoint and Microsoft Teams is an advantage
-Experience working within the financial services industry (or similar) is an advantage
-Previous experience in a service-oriented role is an advantage
-Comfortable working independently, with a tech-forward mindset and an interest in emerging technologies, including AI
-Verification of identity, education, prior employment, and references may be required
Details
| Company | Glocap |
| Location | New York |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |