Market Business Director

Steward Partners · Washington, District Of Columbia

FULL TIME

Job Description

Company Overview

Steward Partners is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and comprehensive service to our clients and their families.

Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory, and business solutions. We pride ourselves on delivering wide-ranging client service with an unwavering commitment to excellence.

Position Overview

The Market Business Director provides operational leadership and complex problem-solving expertise across Market branch locations, focusing on compliance management, transition coordination, employee development, and day-to-day business operations. As a key member of the Market Leadership team, the Market Business Director partners closely with the Market Leader to deliver concierge-level support to Financial Advisors and their teams while maintaining close alignment with Home Office Operations.

Duties and Responsibilities

Operational Management & Compliance

Perform daily supervisory responsibilities including correspondence approval, complaint processing, trade error review, marketing review, client callbacks, signature guarantees, and document signoffs

Escalate complex risk and compliance items promptly and ensure timely resolution

Respond timely to compliance and/or operational inquiries from Advisors, CAMs, and Home Office

Prepare for and participate in branch audits, partnering with Market Supervisory Officers to remediate any audit findings

Implement policy and process updates from Home Office Operations, Supervision and Compliance teams

Serve as primary operational resource for Financial Advisors and their teams on procedures, policies, systems, and product support

Transition Management

Serve as branch point of contact for all transition activities partnering with the Transitions Department and custodians

Facilitate client discovery and due diligence with prospective advisors

Coordinate transition resource planning and ensure appropriate support throughout the transition period

Ensure new Advisors and their teams have proper setup including technology, building access, and onboarding resources

Supervise transition management resources and provide continued oversight through completion of all compliance and operational requirements

Employee Leadership & Development

Supervise CAMs including vacation approval, career development conversations, performance reviews, and performance improvement plans

Coach, train, and develop employees with access to suitable resources, programs, and technology

Train newly hired partners on Firm systems and procedures

Partner with Head of Market Operations, Market Leader, and Human Resources on employee related escalations

Collaborate with advisor teams and Human Resources on recruiting and onboarding new support team members

Branch Management & Relationships

Maintain regular branch visitation schedule across assigned branches to ensure visibility and promote Firm culture

Oversee office infrastructure projects, new office buildouts, and office relocations in partnership with Market Leadership and Procurement Director

Develop and maintain relationships with property management and vendors

Provide operational guidance and support to Advisors, escalating to the Market Leader as appropriate

Build effective teams through availability, responsiveness, timely communication, and regular meetings

Participate in Firm initiatives, projects, committees, and working groups to enhance procedures and efficiencies

Skills, Experience & Qualifications

Bachelor’s degree or equivalent education or experience required

10+ years of financial services experience in Wealth Management and related products

Active FINRA Series 7, 9, & 10 (or equivalent) required

Active FINRA Series 66 (or 63 & 65) preferred

Life & Health Insurance license is a plus

Operations management experience, particularly in risk/control disciplines

Demonstrated leadership ability and previous supervisory experience

Excellent written and verbal communication skills

Complex problem solving and conflict resolution skills

Highly organized with exceptional judgement to resolve issues and escalate appropriately

Proven track record building rapport and trust with stakeholders and internal clients

Experience prioritizing, delegating, and training to empower teams

Ability to recognize opportunities for innovation through technology and process optimization

Reports To

Head of Market Operations

Company	Steward Partners
Location	Washington, District Of Columbia
Type	FULL TIME
Niche	Full-time

Explore 1M+ Live Opportunities.