Customer Success Manager

Storm2 · New York

FULL TIME

Job Description

Customer Success Manager

New York City (Hybrid)

Up to $170,000 Base + Bonus + Equity

We're partnered with a fast-growing fintech company that is transforming how finance teams manage critical accounting and operational workflows.

As a Customer Success Manager, you'll own relationships with a portfolio of strategic customers, partnering directly with Controllers, CFOs, Accounting Leaders, and Finance teams to drive adoption, retention, and long-term success. You'll serve as a trusted advisor, helping customers optimize processes, solve complex challenges, and maximize value from the platform.

What You'll Do

Manage and grow relationships across a portfolio of mid-market and enterprise customers

Drive onboarding, adoption, renewals, and expansion opportunities

Partner with finance and accounting stakeholders to understand business objectives and deliver measurable outcomes

Act as the voice of the customer internally, collaborating closely with Product, Sales, and Implementation teams

Lead executive business reviews and strategic account planning sessions

What We're Looking For

Experience managing customer relationships within SaaS, fintech, or accounting technology environments

Proven success working with finance and accounting stakeholders

Strong consultative relationship-building skills

Comfortable navigating complex organizations and multiple decision-makers

Experience supporting mid-market or enterprise customers

Experience at a Big 4 firm looking to transition to tech - highly relevant!

Why Join?

High-growth fintech company with strong market momentum

Direct exposure to senior finance leaders and strategic initiatives

Competitive compensation package including bonus and equity

Opportunity to make a significant impact as the company continues to scale

Company	Storm2
Location	New York
Type	FULL TIME
Niche	Professional services managers not elsewhere classified