Solution Engineer (Regulatory Operations)

Logiciel Services, LLC · Karachi division, Pakistan

FULL TIMEPKR1.2 – PKR2 / yr

Job Description

Solution Engineer (Regulatory Operations) ( JP-242 )

Solution Engineer (Regulatory Operations) ( JP-242 )
- Karachi
- Permanent

Qualification :

Bachelor’s degree in computer engineering or equivalent

Experience :

2+ years

Job Description :

Core Responsibilities:

Able to investigate logs and provide resolution to assigned tickets.
Provide Level 2 support and troubleshoot escalated queries.
Perform configurations and testing in proto environments.
Able to roll out configuration changes in Production.
Handle real time Production issues and provide optimum solutions.
Assign/escalate issues to relevant teams with complete details in a timely manner.
Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
Analyze/document user requirements and create technical specifications.
Efficiently deliver all assigned projects/tasks.
Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries of all projects.
Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
Review, manage & maintain knowledge base.
Database knowledge SQL, Postgres, Ignite along with basic understanding of C would be a plus.
FIX Protocol knowledge would be a plus.
Organized, thorough & process driven.
Able to handle pressure and work on tight deadlines.
Excellent problem-solving & communication skills.
Be competent in computer systems and technologies.
Comply with all organizational processes, procedures and policies.

What You Will Learn and Develop

You will learn how first response team investigates issues on the go & finds optimum solution while managing customer’s & stakeholder’s expectations. You will develop excellent collaboration skills with inter & intra department teams.

What You Will Gain

You will get exposure to working with international clients & recognized financial institutions. You will gain excellent business understanding along with exceptional hands‑on technical expertise of world‑class software applications. Right individuals will be encouraged to take on added responsibilities & leadership roles to mentor next line of engineers.

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Company	Logiciel Services, LLC
Location	Karachi division, Pakistan
Type	FULL TIME
Niche	tech
Salary	PKR1.2 – PKR2 / yr