Workplace Operations Manager

Career Group · New York

FULL TIME$1,20,000 – $1,20,000 / yr

Job Description

A leading global financial services organization is seeking a polished, highly visible

Workplace Operations Manager

to oversee workplace experience and operations for a large, sophisticated corporate account in Midtown Manhattan.

This is a high-touch, white-glove environment where

professional presence, discretion, attention to detail and strong client service

are essential. The ideal candidate will be confident operating at the center of a complex workplace operation, managing a large team, overseeing vendors and facilities, and serving as a trusted point of contact for the client.

This is a

high-visibility leadership opportunity

with significant ownership across workplace experience, facilities, hospitality, events and client management. The account is continuing to grow, offering the opportunity to help shape and develop the workplace experience across a large national organization

Location

Midtown Manhattan

Schedule:

5 days onsite

Compensation:

Up to $120K base, DOE + benefits

Travel:

Occasional travel domestically as needed

Key Responsibilities

Lead and develop a national workplace team of approximately 19+ employees

Oversee facilities, reception, hospitality, and client services

Serve as the primary client-facing leader for the account

Maintain visibility across multiple locations and ensure consistent service standards

Manage vendor relationships, sourcing, quotes, and RFP processes

Oversee facilities and building-related issues, including after-hours escalation

Support employee onboarding, team integration, and workplace programming

Partner on corporate events, hospitality, and community-building initiatives

Utilize workplace technology and reporting tools to improve operational efficiency

What We're Looking For

7+ years of experience in workplace experience, facilities, client services, corporate services, or a related field

Strong people-management experience, ideally overseeing a sizable or multi-location team

Background in financial services, banking, investment management, private equity, hedge funds, law firms, or another sophisticated professional-services environment strongly preferred

Experience overseeing facilities, front-of-house, hospitality, and workplace services

Strong vendor management experience, including sourcing and RFPs

Exceptional client-facing communication and presentation skills

Polished, articulate, discreet and confident personality

Strong independent judgment and decision-making skills

Comfortable operating in a highly visible, fast-paced environment

Willingness to serve as an after-hours/weekend escalation point when needed

Flexibility to travel domestically based on business needs

Nice to Have

ServiceNow experience

Workplace technology/reporting experience

BMS/building management systems knowledge

Corporate events or hospitality activation experience

Experience managing a national account or multiple offices.

Please submit your resume in Word format for immediate consideration.

You can use

www.workgrades.com

to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Company	Career Group
Location	New York
Type	FULL TIME
Niche	Full-time
Salary	$1,20,000 – $1,20,000 / yr

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