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Progressions salon spa store · Rockville, Maryland
Job Title:
Guest Services Representative
Position Type:
Customer Service & Sales
Employment Status:
Full-Time and Part-Time Opportunities Available
Position Overview The Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.
Key Responsibilities
Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences
Answer phones with confidence and poise; schedule, confirm, and optimize appointments
Sell and manage time on the book to support service provider productivity and business performance
Consistently meet or exceed monthly sales goals, including retail and service recommendations
Maintain expert-level knowledge of all services, product lines, and current promotions
Act as a liaison between guests and service providers, ensuring clear communication and flawless execution
Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism
Ensure all required waivers and guest documentation are completed accurately
Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations
Support daily salon operations and perform additional duties as needed
Qualifications & Attributes
Previous experience in luxury hospitality, customer service, or sales preferred
Strong sales acumen with a guest-first mindset
Ability to think quickly and solve problems with confidence and grace
Professional, polished appearance; fashion-forward and brand-aligned
Tech-comfortable with booking systems, phones, and basic computer applications
Team-oriented, reliable, and detail-driven
Why You’ll Love Working With Us We offer a supportive, growth-oriented environment where guest experience and team culture are equally valued.
Dental Insurance
Flexible Spending Plan (Flex)
Life Insurance
Short-Term & Long-Term Disability
Paid Time Off (PTO)
401(k) Retirement Plan
Retail Product Savings
Service Savings
If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.
Details
| Company | Progressions salon spa store |
| Location | Rockville, Maryland |
| Type | FULL TIME |
| Niche | Full-time |