Call Center Agent

Addison Group · Des Plaines, Illinois

FULL TIME

Job Description

Job Title:

Customer Service Representative

Industry:

Distribution/Manufacturing

Location (city, state):

Des Plaines, IL

Assignment Type:

Contract-to-Hire

Pay:

$21 – $21.50 / hour

Work Schedule:

Shifts available

Sunday -Thursday ... 8am-4:30pm

Tuesday - Saturday ... 9am-5:30pm

Monday - Friday ... 7-3:30pm

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About The Company

Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.

Job Description

This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.

Key Responsibilities

Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance

Input new orders and make updates to existing orders using an ERP system

Research order and shipment information and communicate status updates to customers

Assist customers with questions related to returns, billing, credits, invoices, and account information

Serve as an initial resource for general product and order inquiries

Investigate order issues and work toward timely resolutions

Prepare and process customer documentation, including credit and debit memos

Assist with occasional credit card transactions and other account-related requests

Maintain accurate customer records and information across multiple systems

Consistently meet department service and productivity expectations

Provide additional administrative and customer support as needed

Qualifications

At least 1 year of customer service experience within a call center environment

Background in distribution, manufacturing, or another product-focused environment is preferred

High school diploma or equivalent

Comfortable using Microsoft Office applications, including Excel and Teams

Previous CRM or ERP experience is a plus

SAP experience is highly desirable

Experience using chat-based customer support tools is a plus

Strong computer skills with the ability to work between multiple applications

Training will be provided on internal systems, procedures, and products

Contract-to-hire opportunity based on performance and business needs

Perks

QUICK start 11/2 Potential for career growth and internal advancement

Multiple scheduling start-time options

Comprehensive training and onboarding

Collaborative and professional team environment

Opportunity to build experience with ERP, CRM, and customer service systems

Company	Addison Group
Location	Des Plaines, Illinois
Type	FULL TIME
Niche	Full-time

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