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TECEZE · Omaha, Nebraska
Job Summary
We are looking for an L1 Support Technician to support thin-client deployment, upgrades, hardware replacement, and troubleshooting across healthcare facilities in Nebraska and Iowa.
Key Responsibilities
Deploy, configure, rename, and upgrade thin-client devices.
Configure devices using Wyse Management Suite (WMS).
Support Windows 10/11 and Windows 11 Persistent VDI.
Troubleshoot hardware, peripherals, and network connectivity issues.
Replace desktops/thick clients with thin-client devices.
Install applications and validate device functionality.
Update device inventory and asset records in ServiceNow HAM.
Document deployment activities and escalate technical issues.
Travel between assigned healthcare facilities in Nebraska and Iowa.
Required Skills
Experience in desktop support or L1 IT support.
Knowledge of Windows 10/11 and thin-client devices.
Basic networking knowledge: TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
Understanding of VDI environments and hardware troubleshooting.
Experience with device deployment and asset management.
Strong communication and documentation skills.
Willingness to travel between assigned sites.
Preferred:
Experience with Wyse Management Suite, ServiceNow HAM, healthcare IT, and large-scale device deployment projects.
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Details
| Company | TECEZE |
| Location | Omaha, Nebraska |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |