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Otis · San Francisco, California
Sr. Supervisor, Service Operations Otis Elevator Company is seeking a highly motivated Sr. Supervisor, Service Operations to join our San Francisco team. In this field leadership role, you will oversee elevator maintenance operations and lead field mechanics serving customers throughout San Francisco and the Peninsula. This is an excellent opportunity for an experienced elevator, field service, skilled trades, building services, or technical operations professional who is ready to grow their leadership career. You will combine people leadership, safety, technical problem-solving, and service operations management to help your team deliver safe, reliable, high-quality service. On a Typical Day You Will: Lead and support elevator maintenance mechanics across your assigned territory. Manage the performance and execution of field service and maintenance operations. Champion a strong safety culture through field visits, safety audits, jobsite inspections, training, and ongoing coaching. Plan and coordinate labor, schedules, materials, and resources to meet customer and operational commitments. Monitor service performance, including callbacks, efficiency, quality, and completion of maintenance and repair activities. Provide technical and operational support to field employees, helping resolve issues and keep work moving safely and efficiently. Develop team members through coaching, training, clear expectations, and ongoing performance support. Build productive relationships with customers, field employees, sales partners, and other internal teams. Support budgets and monitor labor and material expenditures within established guidelines. Use Microsoft Office and business systems to manage schedules, documentation, communication, and operational priorities. Participate in an operations on-call rotation to support service needs. What You Will Need To Be Successful: High school diploma or equivalent with relevant professional experience; bachelor's degree or an engineering or technical background preferred. 3+ years of elevator industry experience preferred, ideally in service, maintenance, repair, field operations, or a related technical environment. Candidates from other industries may also be considered with 5+ years of relevant experience in skilled trades, HVAC, building services, facilities, mechanical services, production, or similar field operations. Experience leading, coordinating, or supporting field technicians, mechanics, skilled tradespeople, or union employees. Strong leadership skills with the ability to coach employees, establish priorities, and maintain accountability. Strong organizational and critical-thinking skills with the ability to manage multiple priorities in a fast-paced service environment. Excellent written and verbal communication skills with the ability to build effective relationships across field teams, customers, and business partners. Comfortable working in a technical environment and proficient with Microsoft Office and computer-based business systems. Ability to participate in an on-call rotation and travel throughout the assigned San Francisco-area territory.
Details
| Company | Otis |
| Location | San Francisco, California |
| Type | FULL TIME |
| Niche | Management Occupations |