Social Services Case Manager

Housing and Services, Inc. · New York, NY, United States

FULL TIME

Job Description

Position Overview

Housing and Services, Inc. (HSI) is seeking a compassionate, dedicated, and organized Social Services Case Manager to join the team at the Narragansett.

The Social Services Case Manager is responsible for supporting the daily operations of the Social Services Department. Working under the direction of the Assistant Program Manager and Program Manager, the Case Manager provides direct client support, case management, advocacy, counseling, crisis intervention, and service coordination to residents.

The position plays an important role in promoting residents' health, safety, housing stability, independence, and overall quality of life. The Case Manager works collaboratively with residents, HASA Case Workers, healthcare providers, community-based organizations, and other internal and external partners to ensure residents receive appropriate services and support.

Essential Job Responsibilities

1. Program Operations and Administrative Support

Assist the Assistant Program Manager and Program Manager with the day-to-day operations of the Social Services Department.
Participate in initial interviews, client assessments, and orientation for prospective residents referred through HASA.
Assist the Program Manager in monitoring, organizing, and maintaining tenant and administrative files.
Establish and maintain individual client records for assigned residents, ensuring accurate, complete, and up-to-date documentation of client contacts, apartment visits, medical information, service referrals, and entitlements.
Ensure that all client records are maintained in an organized and professional manner and comply with HSI and HASA documentation standards.
Prepare and submit monthly reports to the Program Manager documenting client hospitalizations, detoxification program admissions, move-outs, and deaths.
Assist with staff training and orientation, tenant meetings, case conferences, staff meetings, and required trainings as directed.

2. Case Management, Counseling, and Client Advocacy

Provide individualized counseling, assistance, information, and advocacy to residents based on their identified needs.
Assist residents in accessing and maintaining appropriate benefits and entitlements, including HRA, SSI, SSDI, Public Assistance, SNAP, and other available assistance programs.
Provide referrals and connections to community resources and supportive services, including legal assistance, guardianship services, medical care, education, employment and job readiness programs, support groups, recreational activities, food pantries, clothing resources, and donation programs.
Support residents who wish to transfer to other units or relocate outside the facility.
Assess and address independent living skills needs, providing guidance and support to promote self-sufficiency and housing stability.
Monitor residents' ongoing needs and communicate significant changes or concerns to the Assistant Program Manager, Program Manager, and appropriate HASA Case Workers.
Establish and maintain collaborative relationships with Home Health Aides, Home Attendants, Visiting Nurses, and other healthcare professionals involved in residents' care.

3. Resident Engagement, Wellness, and Support Services

Facilitate and/or assist with resident support groups as directed by the Program Manager.
Coordinate and facilitate the distribution of the Hot Meals Program in accordance with program procedures.
Conduct biweekly apartment visits to assess and monitor residents' independent living skills, general health, safety, hygiene, and apartment conditions.
Identify maintenance and repair needs during apartment visits, complete the appropriate work orders, and submit them to the Assistant Program Manager for follow-up.
Visit residents who are hospitalized, maintain appropriate communication with family members, friends, and significant others, and provide emotional support and preliminary bereavement support when appropriate.
Promote resident engagement, community participation, and a supportive living environment.

4. Crisis Intervention, Conflict Resolution, and Program Compliance

Provide crisis intervention, conflict resolution, and mediation to address resident concerns and interpersonal issues as needed.
Implement and uphold the policies and procedures outlined in the Resident/Tenant Handbook.
Reinforce and enforce the House Rules in a fair, consistent, and respectful manner, working with residents to address and resolve related incidents.
Maintain strict confidentiality of all resident information and comply with applicable federal, state, and local confidentiality regulations and agency policies.
Immediately communicate significant resident concerns, incidents, emergencies, or other matters requiring management attention to the Assistant Program Manager and/or Program Manager.
Work collaboratively and cooperatively with all staff to support effective program operations and quality service delivery.
Communicate any challenges or barriers affecting the ability to perform assigned responsibilities to the Assistant Program Manager or Program Manager.
Perform other duties and responsibilities as assigned.

Preferred Experience and Qualifications

Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred.
Experience in case management, supportive housing, residential services, or community-based social services strongly preferred.
Experience working with individuals and families impacted by HIV/AIDS preferred.
Familiarity with HASA programs, policies, eligibility requirements, and supportive services strongly preferred.
Knowledge of public benefits and entitlement programs, including HRA, SSI, SSDI, Public Assistance, and SNAP.
Experience working with individuals with serious mental health conditions, substance use challenges, and/or co-occurring disorders preferred.
Knowledge of community-based resources, healthcare services, and social service systems.
Strong organizational, time-management, communication, and interpersonal skills.
Ability to maintain accurate documentation, manage competing priorities, and follow established policies and procedures.
Ability to work independently while maintaining effective communication and collaboration with supervisors, colleagues, residents, and external service providers.
Demonstrated commitment to client-centered, trauma-informed, and culturally responsive service delivery.
A strong commitment to HSI's mission and dedication to the individuals and families we serve is essential.

HSI Service Philosophy

Housing and Services, Inc. is committed to providing compassionate, comprehensive, and client-centered services that promote housing stability, dignity, independence, and improved quality of life.

HSI programs embrace a Housing First approach and Harm Reduction model , recognizing the importance of meeting individuals where they are, respecting client choice, promoting self-determination, and providing support without judgment.

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $58,000 - $65,000 Annual
Bonus/Commission: No

Company	Housing and Services, Inc.
Location	New York, NY, United States
Type	FULL TIME
Niche	general

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Social Services Case Manager

Job Description