Youth & Adult Escort Officer

Serco Plc · Dereham, England, United Kingdom

FULL TIME

Job Description

Location:

Watton Vehicle Base, IP25 6JB

Join us a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability you'll receive

Initial Training Salary: £25,555 (35hrs pw)

Graduated Base Salary: £29,205 (40 hrs pw), with clear annual progression (Year 2: £29,932 ; Year 3: £30,496 ; Year 4: £31,063).

Plus additional earnings through a £600 per year driving allowance (subject to terms).

Plus additional £900 allowance per year for dual badge specialist training

When combined with base salary and average overtime (8hrs pw), this gives a potential first-year income of £35,705!

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available.

Keep people safe. Keep justice moving.

As a DBO, you’ll work as part of a crew delivering safe and secure court transport and custody services for adults, children, and young people. You’ll escort individuals to court, maintain their welfare in custody, and support their safe return or release. You’ll

Attend briefings, receive route and detainee details

Carry out risk assessments and vehicle checks

Transport adult and young detainees in line with protocols

Support and engage young detainees, maintaining professionalism at all times

Liaise with court staff and supervise detainees at court

Return or hand over detainees and complete checks and paperwork

Manage a range of situations, including supporting vulnerable individuals

What you need to do the job!

Our DBOs come from a range of backgrounds—what matters most is you are reliable, trustworthy and compassionate, committed to safeguarding and treating people with dignity and respect. In return you’ll receive full training through a 5½-week paid training, plus ongoing support from experienced colleagues. Requirements of the role

Full UK driving licence (B/B1) essential

Reasonable fitness for the physical demands of the role

Strong communication skills (written and verbal)

Ability to stay calm and make decisions under pressure

Confidence managing behaviour and de-escalating conflict

Teamwork and the ability to follow processes accurately

Professionalism, integrity, and respect for confidentiality

A genuine interest in working with children and young people

What we offer

Holidays

: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)

Pension:

Up to 6% contributory pension scheme (matched by Serco)

Training and development

: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression

Health and wellbeing:

Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms

Discounts:

Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

Our recruitment process

Online application inc. eligibility questions and online assessments

Virtual assessment: Competency based interview, short roleplay and written exercise (online)

Initial right to work and vetting documentation checks

Job offer and confirmation of your training start date

Eligibility checks and further information

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year’s UK residency (to enable required counter signatory checks by a recognised professional).

All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

A little bit about us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme

Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.

For support with your application, please contact j&.

Let’s impact a better future, together. Apply today.

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Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Youth & Adult Escort Officer

Job Description

Location:

Watton Vehicle Base, IP25 6JB

Join us a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability you'll receive

As a DBO, you’ll work as part of a crew delivering safe and secure court transport and custody services for adults, children, and young people. You’ll escort individuals to court, maintain their welfare in custody, and support their safe return or release. You’ll

Reasonable fitness for the physical demands of the role

Strong communication skills (written and verbal)

What we offer

Our inclusive recruitment commitment

Guaranteed Interview Scheme

Company	Serco Plc
Location	Dereham, England, United Kingdom
Type	FULL TIME
Niche	general

Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Youth & Adult Escort Officer

Job Description

Location:Watton Vehicle Base, IP25 6JBJoin us a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability you'll receive

As a DBO, you’ll work as part of a crew delivering safe and secure court transport and custody services for adults, children, and young people. You’ll escort individuals to court, maintain their welfare in custody, and support their safe return or release. You’ll

Reasonable fitness for the physical demands of the role

Strong communication skills (written and verbal)

What we offer

Our inclusive recruitment commitment

Guaranteed Interview Scheme

Location:

Watton Vehicle Base, IP25 6JB

Join us a Dual Badge Officer (DBO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability you'll receive