Service Manager

M&K Truck Centers · Waukee, Iowa

FULL TIME

Job Description

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 38 years of industry experience. We are proud to have received numerous accolades, including the 2025 Dealer of the Year for Volvo Trucks in North America and the 2025 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service.

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.

Essential Functions

Customer Focus

: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.

Team Leadership

: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.

Operational Excellence

: Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.

Financial Management

: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.

Qualifications

Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.

Operational

Experience

Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.

Bachelor's degree or equivalent professional experience.

Strong leadership and team collaboration skills. Must have at least 3 years of management experience

Background in Sales is a plus.

Ability to manage high-pressure situations with exceptional prioritization and time management

Strategic and proactive mindset, with a focus on equipping your team for success

Self-aware, flexible, and open-minded approach

Analytical thinking combined with hands-on problem-solving abilities

Advocacy for both customers and team members

Maintain a valid driver’s license

Ability to regularly drive a company vehicle; which is considered as a safety sensitive function with M&K.

What We Offer

Competitive Wages:

We offer aggressive pay rates to attract top talent.

Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role.

Training & Development:

Opportunities to enhance your skills in a supportive environment.

Safe Working Conditions:

Work in compliance with DOT and governmental regulations.

Comprehensive Benefits:

Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.

Company	M&K Truck Centers
Location	Waukee, Iowa
Type	FULL TIME
Niche	Professional services managers not elsewhere classified

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