Senior Solutions Engineer

N-able · Edinburgh, Scotland, United Kingdom

FULL TIME

Job Description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people.

We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

As a Cove Data Protection Solutions Engineer, you will serve as a trusted technical advisor helping MSPs and customers maximize the value of N-able Cove Data Protection. You will partner with customers, Customer Success, Product Management, Engineering, and Sales to improve backup reliability, accelerate recovery outcomes, optimize data protection strategies, and drive long-term customer success.

What You'll Do

Act as the primary technical advisor for customers using N-able Cove Data Protection.

Drive adoption and optimization of Cove backup, recovery, disaster recovery, and data protection capabilities.

Conduct backup architecture and data protection reviews, providing best-practice recommendations.

Guide customers on backup policy design, retention strategies, recovery testing, and operational maturity.

Support deployments across servers, workstations, Microsoft 365, and cloud-first backup environments.

Partner with Support and Engineering to troubleshoot backup failures, restore issues, and performance concerns.

Deliver technical workshops, enablement sessions, and data protection reviews.

Support renewals, expansions, and retention initiatives alongside Customer Success and Account Management.

Provide customer feedback to Product and Engineering to influence future Cove platform enhancements.

Serve as a data protection subject matter expert during escalations and strategic customer engagements.

What You'll Bring

3+ years in Solutions Engineering, Backup Engineering, Technical Consulting, Professional Services, or a related data protection role.

Experience with backup and recovery platforms, disaster recovery, cloud backup, or BCDR solutions.

Strong understanding of backup methodologies, recovery objectives, retention policies, and data protection best practices.

Knowledge of servers, virtualization, Microsoft 365, cloud storage, networking, and endpoint environments.

Ability to assess backup health, identify coverage gaps, and recommend practical remediation steps.

Excellent communication, presentation, and customer-facing skills.

Strong troubleshooting and problem-solving abilities.

Experience working cross-functionally with Product, Engineering, Support, and Customer Success teams.

Preferred

Qualifications

Experience supporting MSPs, IT service providers, or channel partners.

Experience with N-able Cove, Veeam, Acronis, Datto, Replibit, StorageCraft, or similar backup and recovery platforms.

Industry certifications such as Microsoft 365, Azure, AWS, VMware, CompTIA Server+, Network+, or Security+.

Purple Perks

Medical, dental and vision coverage

Generous PTO and observed holidays

2 Paid VoluNteer Days per year

Employee Stock Purchase Program

FuN-raising opportunities as part of our giving program

N-ablite Learning – custom learning experience as part of our investment in you

The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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