OTE Retail Associate

Overtime · Atlanta, Georgia

FULL TIME

Job Description

Retail Associate Retail Associates are key members of the Overtime Elite Lifestyle Team, supporting the OTE Shop and overall fan retail experience. Reporting to the Retail & Marketing Coordinator, this position plays a pivotal role in the articulation of OTE brand identity through customer experience, service, and product presentation. This role provides end-to-end guest services within the retail environment on game days and select non-game days. Overtime is sports for the next generation of fans. As both a publisher and an influencer, we've built the inclusive world of sports we all wish was the norm by giving a platform to our community to be seen AND heard. We produce original content across YouTube, Snapchat, and IGTV, as well as highly engaging short-form content on Instagram and TikTok. In just four years, we've amassed over 55 million fans and followers and drive an average of over 1.7 billion video views each month. Based in NYC, Overtime is funded by top VC firms, industry leaders, and athletes, including Jeff Bezos, Drake, Spark Capital, Andreessen Horowitz, Greycroft Ventures, and Blue Pool Capital. NBA investors include Kevin Durant, Carmelo Anthony, and over 30 current and former players. Overtime Elite is a transformative global sports league built to serve, educate, and empower the most talented basketball players on their path from proficiency to pro. The next generation of basketball superstars do not have a league to call their own - here is where OTE comes in. We are creating a catered solution FOR these athletes to be EMPOWERED. Overtime has been able to fill the gaps and needs within the market and it's given us exposure to those unserved in the ecosystem. We're untethered to any past norms so we can aggressively service. Where other leagues failed to develop storylines behind unknown players, Overtime is internationally known for discovering the next generation of basketball superstars. There is an opportunity to serve the underserved elite athlete and challenge the ecosystem. The Retail Associate is responsible for personifying and championing Overtime Elite through a high level of hospitality. They are key contributors to our game day shop operations and build lasting relationships with fans by ensuring a smooth, efficient, and engaging shopping experience for the Overtime Elite community at all of our events. OTE seeks Retail Associates who are highly motivated and proactive self-starters that are energized by a fast-paced retail environment, put our guests first in service and commitment, are solutions-oriented, and blend operational excellence with strong interpersonal skills and a commitment to exceptional customer experience. In this role, Retail Associates:

Serve as the first point of contact by warmly greeting customers, introducing them to the OTE Shop & setting the tone for a memorable retail experience. Assist customers throughout the store by answering questions, offering product knowledge & guiding them toward items that fit their style and needs. Support a full selling ceremony by retrieving merchandise from the stockroom, offering size alternatives & ensuring customers receive correct items quickly & efficiently. Maintain an organized & clean sales floor through consistent folding, replenishment, and attention to visual details. Keep the stockroom structured and navigable, ensuring all inventory is stored neatly & accurately for efficient back-of-house operations. Complete transactions through Shopify POS (training provided) while delivering a friendly, seamless checkout experience. Engage directly with fans to build excitement & foster a connection between customers and the OTE brand. Support retail & brand initiatives by assisting with inventory audits, product receiving, restocking & occasional prep for content shoots (steaming, hanging, organizing apparel).

Ideal candidate skill sets includes:

Consistent availability during the Overtime Elite & Overtime Select seasons on weekends, nights, and occasionally weekdays. Reliable transportation to the OTE Arena and a dedication to punctuality. Strong customer service instincts with a personable, friendly, and confident communication style. Ability to stay organized and maintain a neat sales floor and stockroom, even during busy periods. Comfortable working in a back-of-house environment, retrieving multiple products and sizes efficiently. Outstanding organizational and communication skills. Ability to lift and carry up to 40 lbs with or without reasonable accommodation for stock deliveries and inventory work. Ability to assist with merchandising and product preparation (steaming, hanging, folding) with or without reasonable accommodation. Interest in or familiarity with retail, fashion, sports culture, or youth culture. Familiarity with or enthusiasm for basketball and basketball culture. Fluent in OTE and Overtime content and platforms.

This position will be part-time and pay $15/hour. EEO Statement Overtime Elite is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, sexual orientation, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Company	Overtime
Location	Atlanta, Georgia
Type	FULL TIME
Niche	Sales and Related Occupations

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OTE Retail Associate

Job Description