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Soho House & Co. · Chipping Norton, England, United Kingdom
The Role…
At Soho House, the Spa Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.
This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
Greet and welcome members and guests, ensuring a friendly and professional experience.
Manage check-in and check-out processes for members and day visitors.
Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
Manage bookings for spa treatments, personal training sessions, and group classes.
Process payments for services, memberships, and retail products accurately.
Maintain a tidy and welcoming reception and lobby area.
Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
Support membership sales by providing information and tours to prospective members.
Uphold confidentiality, professionalism, and data privacy at all times.
What we are looking for...
A successful Spa Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
Confident with booking systems, point-of-sale systems, and basic computer skills.
Professional, approachable, and well-presented.
Able to multitask and work under pressure while maintaining excellent service.
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Must be over the age of 18
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
£15.50—£15.50 GBP
Details
| Company | Soho House & Co. |
| Location | Chipping Norton, England, United Kingdom |
| Type | FULL TIME |
| Niche | general |