Field Access Manager - New Orleans

MSD · Louisiana, LA, United States

FULL TIME

Job Description

Job Description The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM will provide information to providers on access processes, reimbursement issues, and support patient assistance programs, all while ensuring compliance with healthcare regulations.

The FAM role is a remote/field-based role that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM will analyze access issues and act as the local access resource for HCPs and other field force personnel and region management, as permitted by policy. Where appropriate, the FAM will coordinate with the access hub concerning individual patient cases including patient access and coverage assistance, hub enrollment and overall coordination. The FAM will need to collaborate cross functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures.

The FAMs will manage daily activities that support appropriate patient access. Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.

Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction.

Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy. Provide access education to field teams upon approved direction.

Escalate and coordinate on access issues with third parties including hub vendor.

Provide education and support on Specialty Pharmacy issues.

Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).

Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.

Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.

Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.

Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.

Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources.

Demonstrate knowledge of and communicate information about access resources and payer processes/policies.

Bachelor’s Degree.

Minimum of 7 years’ experience in patient support, Pharmaceutical /healthcare sales or operations, or reimbursement support.

Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.

Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.

Exhibit competent understanding of hub and patient support activities.

Proven ability to manage multiple priorities in a remote environment with 20-25% travel; Pharmaceutical industry experience highly preferred.

Deep understanding of HCP office workflows, prescription flow, and clinic operations; Adaptability, Adaptability, Clinical Care, Company Policies, Cost Effectiveness Analysis, Data Analysis, Direct Marketing, Employee Scheduling, Evaluating Applications, Healthcare Reimbursement, Health Economic Modeling, Health Economics, Health Economics Research, Health Policy Analysis, Health Technology Assessment (HTA), HIPAA Regulations, Interpersonal Relationships, Liaison Work, Market Access, Market Analysis, Market Research, Medicare Part B, Multidisciplinary Teamwork, Patient Assistance, Patient Engagement {+ 10 more} Preferred Skills:

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. Please, no phone calls or emails.

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location

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No Travel Requirements:

25% Flexible Work Arrangements:

Remote Shift:

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Field Access Manager - New Orleans

Job Description

Provide education and support on Specialty Pharmacy issues.

location

No Travel Requirements:

No Hazardous Material(s)

Company	MSD
Location	Louisiana, LA, United States
Type	FULL TIME
Niche	healthcare