AI Engineer

C Square · India

FULL TIME

Job Description

Build Your Career at the Region's Leading Experience Technology Partner

About the Role
C Square’s AI & Automation practice builds conversational AI, voice bots, agent copilots, and predictive automation natively on Genesys Cloud AI for enterprise clients across banking, telecom, and government. As an AI Engineer, you’ll build and train the models and flows that power these deployments — turning architecture into working, production-grade automation.

Key Responsibilities

Build, train, and fine-tune virtual agents (voice and digital bots) using client interaction data
Develop and deploy Agent Copilot flows — real-time prompts, knowledge surfacing, post-call summarisation
Implement predictive routing and predictive engagement models
Build and test AI Studio flows in staging before client go-live
Work with Speech & Text Analytics pipelines across 100% of interaction data (not sampled)
Collaborate with Solution Architects to translate designs into deployed, tuned systems

Requirements

2–4 years’ experience in AI/ML engineering, NLP, or conversational AI development
Hands-on experience with Python and common ML/NLP frameworks (spaCy, Hugging Face, TensorFlow, or similar)
Understanding of intent recognition, entity extraction, and dialogue management
Comfortable working with API integrations and real-time data pipelines

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AI Engineer

Job Description

Build Your Career at the Region's Leading Experience Technology Partner