Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
ASSOULINE · New York
Founded in 1994, Assouline transformed the illustrated book market into a cornerstone of the luxury lifestyle. Today, we are more than a publishing house; we are the first brand of luxury culture. From our curated boutiques to our presence in the world's most prestigious wholesale accounts, Assouline provides a world of intellect and good taste.
The Customer Service & Logistics Support is the operational backbone of Assouline’s direct-to-consumer service experience. This temporary role ensures that every client inquiry, every advance or contributor order, and every shipment moves smoothly from request to delivery, in keeping with the standard our collectors have come to expect. The Specialist is the connecting thread between our clients, our worldwide warehouses and logistics providers, and our printers and vendors, keeping communication clear and documentation complete at every step.
KEY RESPONSIBILITIES
Customer Service / DTC Logistics Support
Support the Customer Service Coordinator in responding to customer inquiries from the Americas, EMEA, and APAC via email and live chat, within the company’s service-level agreement (SLA), using the Gorgias customer service platform.
Order status updates, tracking requests, and delivery follow-up
Address corrections and delivery reroutes before dispatch
Order modifications and cancellations within the permitted window
Returns, exchanges, and refunds, including issuing return labels and confirming receipt at the warehouse
Replacements and claims for items damaged in transit, lost shipments, and carrier exceptions
Product, availability, pre-order, and backorder inquiries
Gifting requests, gift notes, personalization, and special packaging instructions
Promotional code, pricing, and duties or tax queries
Referrals of wholesale, press, and partnership inquiries to the appropriate team
Support the Customer Service Coordinator’s communications and coordination with worldwide warehouses and logistics providers, including order releases, dispatch confirmations, inventory checks, and resolution of held or delayed shipments.
Ensure every ticket is tagged accurately and consistently within Gorgias, and that customer records, order notes, and case history remain complete and current.
Special Requests and Advance/Contributor Orders Support
Proficiency in Excel, ERP (Netsuite preferable), OMS (Shopify preferable), customer service platform (Gorgias preferably) and WMS
3+ years of high-level customer service and backoffice experience, preferably in the luxury retail space
Quick learner, problem solver, motivated and detailed oriented
Capability to communicate potential issues with colleagues and management
Demonstrated ability to communicate regularly across teams, as well as with customers and business contacts in a courteous and professional manner
Please note: This role is a seasonal role based in our New York office and requires in-person attendance five days a week.
Compensation: $30 per hour (3 months temporary role)
Assouline is an equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Details
| Company | ASSOULINE |
| Location | New York |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $58,500 – $58,500 / yr |