Wines and Spirits Customer Service

Albatrans International Freight Forwarders · Jamaica, New York

FULL TIME

Job Description

DUTIES

AND RESPONSIBILITIES

Responsible for day to day assignment of customer purchase orders, communication with overseas offices and the client, required reporting, application of specifics to the forwarding, liaison with operations and sales/pricing, and providing full support to the department

Preparation of forwarding instructions, booking confirmations and coordination of ISF information, inclusive of forwarding ISF to the appropriate party for timely filing

Check SOP’s to ensure routing, rates, lanes and FOB fees are in place and any FOB rates are quoted to and approved by the customer

Update purchase orders when necessary, and apply follow up as needed inclusive of communication to origin, updating bookings and updating customers of the revisions  Receive and review import documentation from overseas agents/customers for accuracy and approval to proceed

Update shipment status in regard to order readiness, pick up dates, bookings, load dates and vessel departure through daily communication with the origin office

Respond to customers in a timely manner for shipment status via email or telephone ; when situation is beyond your scope of responsibility refer the customer to your manager

Marine insurance coverage and cost, when part of our WSSA insurance program

Adhere to all domestic and international shipping regulations

Any other duties as assigned by management

QUALIFICATIONS

2-5 years’ experience

Proficient in Microsoft Office (Word, Excel, Power Point) Internet and media research

Demonstrate ability to calculate figures and amounts

Acute attention to detail

Strong organizational and problem solving skills

Commitment to excellence and high standards

Excellent written and verbal communication skills

Ability to understand and follow written and verbal instructions

Versatility, flexibility, and a willingness to work within constantly changing priorities

COMPETENCIES

Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Teamwork

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics

Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Attendance/Punctuality

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Company	Albatrans International Freight Forwarders
Location	Jamaica, New York
Type	FULL TIME
Niche	None

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