Outlet Server - HRC Piccadilly

Hard Rock Hotel & Casino Ottawa · London, England, United Kingdom

FULL TIME

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include

Taking guests’ orders

Running food

Handling cash & other forms of payment

Making proficient sales transactions - using a point-of-sale system

Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)

Demonstrating responsible alcohol service

Demonstrating impeccable product knowledge

Suggestive selling - using proven techniques

Answering questions - accurately and politely

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

Maintaining a clean & organized station – including pre-bussing & table maintenance

Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

Demonstrating knowledge of all table/station numbers

Directing guests to areas & restrooms

Effectively communicating with co-workers

Creating memorable experiences

Entertaining guests to create “Raving Fans”

Job Requirements include

Performing duties which require bending, reaching, lifting and standing for long periods of time

Maintaining a well-groomed appearance (“having a plan”)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests

Maintaining HRC’s 5 core Values and Mission Statement

Company	Hard Rock Hotel & Casino Ottawa
Location	London, England, United Kingdom
Type	FULL TIME
Niche	healthcare

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