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Trellint · Oxford, England, United Kingdom
Job Summary:
Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service.
Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations.
Response for providing timely support and guidance to Supervisors, ensuring they are equipped to manage their teams confidently and professionally.
Working closely with Operational Support Manager, oversee day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient.
Monitor service and team performance, using data and insights to identify trends, celebrate success, and address areas for improvement.
Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards.
Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records.
Working closely with Operational Support Manager, oversee resourcing and staff scheduling to ensure appropriate coverage and effective deployment across all shifts.
Identify operational risks or issues early, escalate or make recommendations to address as appropriate.
Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.
Support team development and embedding a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs.
Working in collaboration with Operational Support Manager, support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed.
Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating as required.
Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives.
Deputise for the Operational Support Manager, when required.
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Details
| Company | Trellint |
| Location | Oxford, England, United Kingdom |
| Type | FULL TIME |
| Niche | sales |