Job Description
Retail Verge LTD is seeking an organized eBay Virtual Assistant to support the day-to-day operation of its online marketplace activity. This role focuses on accurate product presentation, responsive customer support, and reliable order administration. The successful candidate will help maintain a professional storefront and ensure buyers receive clear, timely service.
Responsibilities
- Create and update eBay listings with accurate titles, descriptions, item specifics, pricing, and images.
- Monitor stock availability and coordinate listing updates to reduce errors and prevent overselling.
- Respond to buyer questions and resolve routine order, delivery, and product concerns professionally.
- Process orders, track shipments, and follow up on late or missing deliveries.
- Support returns, refunds, and cases in line with marketplace policies and company procedures.
- Review listing performance and identify practical improvements to product content and visibility.
- Maintain accurate records and elevate complex customer or account issues when needed.
This position suits a dependable self-starter who can manage recurring tasks carefully, communicate clearly, and adapt to changing priorities in an online retail environment.
Job Specification
- Practical experience managing eBay listings, seller tools, or comparable online marketplace platforms.
- Strong written English and a courteous, solutions-focused approach to buyer communication.
- Ability to create clear product titles and descriptions, enter item specifics, and check content for accuracy.
- Careful order processing, stock tracking, shipment monitoring, and record-keeping skills.
- Working knowledge of marketplace returns, refunds, buyer cases, and seller policy workflows.
- Comfort using spreadsheets, email, web-based tools, and basic image handling for product listings.
- Good organization, prioritization, attention to detail, and ability to work independently.
- Sound judgment in recognizing unusual issues and escalating them promptly.
Job Rewards and Benefits
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