Quality Call Auditor/Quality Assurance

ActiveKey Solutions (Pvt) Ltd · Lahore, Pakistan

FULL TIME

Job Description

We’re Hiring: Quality Assurance Executive | Join Our Growing Team!

Are you detail-oriented, quality-driven, and passionate about delivering excellence? We are looking for a Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain the highest service and compliance standards.

Your Role:

Monitor and audit calls to ensure quality standards are met
Evaluate communication, accuracy, compliance, and customer handling
Provide constructive feedback and coaching for performance improvement
Ensure strict adherence to HIPAA and internal policies
Prepare QA reports and highlight process improvement opportunities

What We’re Looking For:

Experience as a Quality Call Auditor / QA Executive
Background in the US Healthcare industry
Strong knowledge of HIPAA compliance
Graduate / Master’s degree
Brilliant communication skills
Strong analytical mindset with attention to detail

Shift Schedule:

Monday - Friday
11:00 AM - 8:00 PM
Location: Paragon City, Barki Road, Lahore

Apply now and become part of a dynamic team committed to quality and excellence!

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Company	ActiveKey Solutions (Pvt) Ltd
Location	Lahore, Pakistan
Type	FULL TIME
Niche	finance