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Vitrafy Life Sciences · Denver
ABOUT US:
At Vitrafy Life Sciences, we’re not just part of the biotech industry, we’re redefining it by improving the quality of healthcare treatments by providing effective cryopreservation solutions. Our breakthrough cryopreservation technologies could create new global standards in the way biological materials are preserved, transported, and delivered, ultimately helping preserve life.
Our innovative cryopreservation technology provides cryopreservation solution spanning cryopreservation devices, packaging and an integrated software platform, LifeChain™, focused on retaining the quality of biological material across the entire cryopreservation supply chain.
We are Australian based, with our head office in South Melbourne, manufacturing and scientific lab based in Ballarat and established operations in the US.
ABOUT
As Senior Field Engineer, Product & Training, you will spend most of your time in the field at hospitals, clinics, laboratories, and customer sites installing, commissioning, and supporting our cryopreservation systems, while serving as a key link back to our product, quality, and engineering teams. This is a high-travel, customer-facing role: expect approximately 65% travel, or roughly three weeks of every month on the road. Reporting to the Associate Director – Service, you will balance hands-on field service and customer support with product testing and validation feedback, engineer and customer training, and the service documentation that keeps field operations consistent and audit-ready. In short, you turn what you see in the field into better products, clearer procedures, and stronger training.
This position expands the traditional field service scope by translating real-world field experience into product improvements, structured training, and clear service documentation that improve product performance, reliability, and serviceability.
Field Service & Customer Support
Serve as the senior technical field expert for installation, commissioning, preventative maintenance, troubleshooting, and repair of cryopreservation devices
Diagnose and resolve complex or high-impact customer issues, driving corrective actions through to resolution
Build strong relationships with clinicians, lab staff, and biomedical engineers to ensure device performance supports clinical and operational needs
Educate customers on system functionality, preventative maintenance, and best practices to maximize uptime and outcomes
Balance customer urgency with safety, quality, and long-term product reliability considerations
Provide field coverage across assigned customer sites and regions as needed
Product Development & Testing
Partner with R&D and Product teams to support testing, validation, and field readiness of new and existing devices
Execute and refine test plans, acceptance criteria, and deployment readiness requirements based on real-world field performance
Capture structured feedback from field service activities and translate insights into actionable product improvements
Collaborate with Product, Quality, and Operations teams to improve device reliability, test coverage, and serviceability
Training, Enablement & Documentation
Develop and deliver training and enablement for field service engineers on installation, troubleshooting, and maintenance best practices
Deliver customer training and education on system operation, preventative maintenance, and safe use to maximize uptime
Author and maintain service documentation, work instructions, and knowledge base articles that support consistent field execution
Standardize troubleshooting knowledge into reusable references and support onboarding of field service team members
Contribute to continuous improvement of service documentation, training, and product serviceability
Operational Excellence
Maintain accurate service, testing, and validation documentation
Support spare parts, tools, and resource planning to improve service efficiency
ABOUT YOU:
A Bachelor’s degree in Engineering, Electronics, or a related field is strongly preferred; however, relevant experience may be substituted for degree preference
6+ years of experience in a field service role, preferably within the medical device, life sciences, or healthcare technology industry
Strong technical skills in electromechanical systems, software troubleshooting, and networking
Excellent customer service skills with proven ability to build trust and manage relationships with clinical stakeholders
Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical users
Experience creating technical documentation, service procedures, or training materials
Willingness and ability to travel approximately 65% of the time, roughly three weeks per month to customer sites, including hospitals, clinics, and laboratories
Must be able to lift 50lbs up to 70lbs with assistance
Commercial HVAC or hands on experience supporting a refrigeration device, preferred but not required Familiarity with FDA, ISO, and other medical regulatory requirements is a plus.
Key Competencies
Customer-first mindset with a strong focus on building trust, ensuring satisfaction, and delivering value in every interaction Advanced troubleshooting and problem-solving in life sciences systems
Ability to handle critical issues with urgency and composure Works effectively with customers, peers, and cross-functional teams
Communicates technical knowledge clearly through documentation, training, and enablement
Target Pay Range:
$125,000 - $155,000; Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
We anticipate this requisition will be open for a minimum of five days, from August 10, 2026. We encourage your prompt application.
Details
| Company | Vitrafy Life Sciences |
| Location | Denver |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $1,25,000 – $1,25,000 / yr |