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Santander · London, England, United Kingdom
Customer Service Consultant | S1 | Branch Banking | Kingston | 12 Month FTC Country: United Kingdom
IT STARTS HERE
Santander () is evolving from
a global, high-impact brand
into a
technology-driven organisation
, and our people are at the heart of this journey.
Together
, we are driving a
customer-centric transformation
that values bold
thinking, innovation
, and the
courage to challenge
what’s possible.
This is more than a strategic shift.
It’s a chance for driven professionals to grow, learn, and make a real difference
.
Our mission is to contribute to help more
people and businesses prosper
. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking
is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Working for Santander at one of our TSB Branch locations, you’ll help customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
Branch Banking
are looking for a
Customer Service Consultant,
based in TSB
Kingston
branch.
In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re
enabling teams to go beyond
by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
The starting salary is £27,550 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.
£500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Competitive rewards
that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work
— we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage
— from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back
through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities
to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
WHAT TO DO NEXT
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
Details
| Company | Santander |
| Location | London, England, United Kingdom |
| Type | FULL TIME |
| Niche | tech |