Call Center Expert Jobs at Sukooon Wellness – Faisalabad, Pakistan Sukooon Wellness

Pintern · , punjab, pakistan, Pakistan

FULL TIMEPKR900 – PKR1.3 / yr

Job Description

Employment Type: Full-Time | On-Site

Sukooon Wellness is looking for an experienced and confident Call Center Expert to oversee and strengthen its Customer Support operations.
The ideal candidate should have hands-on experience in a reputable call center environment, strong customer-handling abilities, and the confidence to monitor call quality, manage escalations, and support the team in maintaining high service standards.

Key Responsibilities:

Monitor and regulate calls handled by the Customer Support Department.
Ensure professional, effective, and customer-focused communication.
Monitor call quality and provide constructive feedback to customer support representatives.
Handle complex customer queries, complaints, and escalations.
Identify customer service issues and implement effective solutions.
Support the team in maintaining high customer satisfaction standards.
Monitor compliance with call-handing procedures and company guidelines.
Help improve overall call quality, communication standards, and customer experience.
Monitor and support the performance of customer support teams.

Requirements:

Bachelor's degree in a relevant field.
Prior experience in a well-reputed call center is mandatory.
Clear, confident, and professional accent.
Strong verbal and written communication skills.
Excellent customer-handling and interpersonal skills.
Strong problem-solving and decision-making abilities.
Good command of English and Urdu.
Ability to effectively manage and monitor customer support teams.

Ideal Candidate:
We are looking for someone who is confident, professional, customer-focused, and experienced in call center operations, with the ability to maintain and continuously improve customer service standards.

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Similar Jobs

Company	Pintern
Location	, punjab, pakistan, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR900 – PKR1.3 / yr

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Call Center Expert Jobs at Sukooon Wellness – Faisalabad, Pakistan Sukooon Wellness

Job Description