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Ascendo Resources · Miami, Florida
We are seeking an experienced
Customer Service & Logistics Supervisor
to oversee a team of five Customer Service Representatives. This position will be responsible for leading the customer service team while supporting day-to-day logistics, inventory, warehouse coordination, billing, and import/export operations.
The ideal candidate will have strong leadership experience along with hands-on knowledge of
inventory tracking, 3PL operations, bonded cargo, and U.S. in-bond movements .
Key
Supervise and support a team of
five Customer Service Representatives , each responsible for managing their own customer accounts
Provide guidance, training, and support to ensure accurate and timely customer service
Coordinate
3PL activities , including containers, trucks, and warehouse-related operations
Receive and coordinate orders coming from the warehouse
Oversee and maintain accurate
inventory tracking and inventory records
Research and resolve inventory discrepancies as needed
Support
Accounts Receivable (A/R) and billing
processes
Coordinate and review
bonded cargo documentation
Type 61 – Immediate Transportation (IT)
Type 62 – Transportation and Exportation (T&E)
Type 63 – Immediate Exportation (IE)
Support import operations and prepare/review export documentation
Communicate with customers, warehouse teams, transportation providers, and internal departments
Assist with escalated customer service and operational issues
Ensure documentation, inventory information, and customer account records remain accurate and up to date
Strong
inventory tracking and inventory control experience – required
Knowledge of U.S. in-bond movement types
61, 62, and 63
Strong understanding of warehouse and logistics operations
Strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Bilingual English/Spanish
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Details
| Company | Ascendo Resources |
| Location | Miami, Florida |
| Type | FULL TIME |
| Niche | Full-time |